Hi guys :) We are so sorry that some features of our site don't work well in mobile version, one of the biggest issues is that we can't click on the bell notifications on a mobile browser. To begin, I'd like to mention that our site is built with Wix, and according to Wix Support, they only offer limited access through mobile browsers. As of now, the best solution for this issue is using 'Request 'Desktop Site' feature with mobile browsers. Chrome and Safari support this. CHROME To click on the bell notification, please turn on 'Request Desktop Site' mode. SAFARI And here we attach the reply we've got from Wix Suppport to help you understand this issue better. Thank you for your kind understanding. Best, Chief Detective. Hello Eunsun, This is Shauna from Wix Customer Care. I'll be assisting you today. Thank you so much for reaching out and for your patience! From what I understand, you are experiencing an issue where you're unable to see or click on the bell notifications within your Wix account on a mobile browser. I am so sorry to hear about the trouble with this as we only wish for you to have the best experience on our platforms. I'm happy to help work towards a solution with you! I've included various article links throughout this email for your reference. To begin, I'd like to mention that while we do provide support across various desktop browsers, we only offer limited access through mobile browsers. With this considered, you might encounter performance issues when accessing your site's dashboard from a mobile browser - this is expected behavior. We cannot guarantee the experience you will have when accessing your account from mobile browsers. I truly apologize for any inconvenience this may cause. You can also see which mobile operating systems are supported in our Help Center article here . Please Note: If your site was created in the Editor, it is currently not possible to edit it on a mobile device, tablet or any other touchscreen device. In this case, you can only edit your site from a desktop or laptop. The best solution to this is to access your account through our Wix Owner App . From the Wix Owner app, you can access your live site URL and share the link with your family, friends and customers. You will also be able to view your site's notifications from the app. To learn how to manage your site from the Owner app, please review this article which gives a great overview. To download the Owner App please follow the steps found in this article . You may also find other helpful and informational articles about the Wix Owner app here . Additionally, I understand you are concerned about your site visitors/members being able to check their notifications too. Not to worry! The Spaces by Wix app is the perfect option to solve this. The Spaces by Wix app is a dedicated app for your members to easily engage and stay updated with your site on the go. To invite members to join your site's Space, follow the instruction found here . Members can connect with your online store, business, website or community. They can view all their upcoming events, browse and shop online, read, share, and interact with blog posts or book services on the go. To learn how to download the Spaces by Wix app, follow the instructions found here . I recommend this article's guidance to find out how to manage your sites on the Spaces by Wix app. For additional resources on the Spaces by Wix app, click here to view .
By utilizing the Wix mobile apps (Owner and Spaces by Wix), you should have the opportunity to access your site dashboard more efficiently and conveniently. If the issue persists where you are still unable to view your bell notifications from within the mobile app (not the mobile browser), please let us know by replying to this email directly (associated with ticket # 633788182 ). I do hope this information has helped! Of course, if you have any further questions or concerns, or need any clarification, please don't hesitate to reply to this email directly or request a call back to speak with one of us. We're here to help and are rooting for your success! Stay safe. Kindly, Shauna | Customer Care Expert & Human at Wix