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FAQ

General

Do I need to pay customs tax or VAT?


Q Do I need to pay customs tax when I buy something from Korea? A Please note that service charge for proxy shopping doesn't cover customs duty. You may be charged customs duties and taxes for something bought from overseas and each country determines the assessment of duties and taxes differently. So please refer to the bureau of customs website of your country to learn more about the specific requirements. Q ๊ด€์„ธ๋‚˜ ๋ถ€๊ฐ€์„ธ๋ฅผ ๋ฏธ๋ฆฌ ๋‚ผ ์ˆ˜ ์žˆ๋‚˜์š”? A ํƒ๋ฐฐ ๋‚ด์šฉ๋ฌผ์˜ ์ข…๋ฅ˜, ์ˆ˜๋Ÿ‰ ๋“ฑ์— ๋”ฐ๋ผ ํƒ๋ฐฐ๋ฅผ ๋ฐ›์•„๋ณด์‹ค ๊ตญ๊ฐ€์—์„œ ๊ด€์„ธ๋‚˜ ๋ถ€๊ฐ€์„ธ๊ฐ€ ์ฒญ๊ตฌ๋  ์ˆ˜ ์žˆ์œผ๋ฉฐ, ์ด๋Š” ์ €ํฌ๊ฐ€ ๋ฏธ๋ฆฌ ์˜ˆ์ธกํ•ด๋“œ๋ฆฌ๊ธฐ ์–ด๋ ต์Šต๋‹ˆ๋‹ค. ์ฒญ๊ตฌ๋œ ๊ด€์„ธ ๋ฐ ๋ถ€๊ฐ€์„ธ๋Š” ์ˆ˜์ทจ์ธ๊ป˜์„œ ์ง์ ‘ ๋‚ฉ๋ถ€ํ•ด์ฃผ์…”์•ผ ํ•ฉ๋‹ˆ๋‹ค. ๊ฐ๊ตญ์˜ ๊ด€์„ธ ๋ฐ ๋ถ€๊ฐ€์„ธ ๊ทœ์ •์€ ํ•ด๋‹น ๊ตญ๊ฐ€์˜ ํ˜„ํ–‰ ๊ด€์„ธ๋ฒ•์„ ์ฐธ๊ณ ํ•ด์ฃผ์‹œ๊ธฐ ๋ฐ”๋ž๋‹ˆ๋‹ค.




(KR) ์ œ ์ƒํ’ˆ์ด๋‚˜ ํšŒ์‚ฌ, ์ƒ์ ์„ ํ™๋ณดํ•ด๋„ ๋˜๋‚˜์š”?


Q ์ œ ์ƒํ’ˆ์ด๋‚˜ ํšŒ์‚ฌ, ์ƒ์ ์„ ํ™๋ณดํ•ด๋„ ๋˜๋‚˜์š”? A -๋ฌผ๋ก ์ž…๋‹ˆ๋‹ค :) -๊ตญ๊ฒฝ์—†๋Š”์‡ผํ•‘ํšŒ๋Š” ์–ธ์–ด, ํ™”ํ, ๋ฐฐ์†ก์˜ ๊ตญ๊ฒฝ์„ ๋›ฐ์–ด๋„˜์–ด ์ „์„ธ๊ณ„์ธ์ด ์ž์œ ๋กญ๊ฒŒ ์‡ผํ•‘ํ•  ์ˆ˜ ์žˆ๋Š” ํ™˜๊ฒฝ์„ ๋งŒ๋“ค์ž๋Š” ์ทจ์ง€๋กœ ์„ค๋ฆฝ๋˜์—ˆ์Šต๋‹ˆ๋‹ค. -ํ˜„์žฌ ์ €ํฌ๋Š” ์–ธ์–ด, ํ™”ํ, ๋ฐฐ์†ก ๋“ฑ์˜ ์žฅ๋ฒฝ์œผ๋กœ ์‡ผํ•‘์— ์–ด๋ ค์›€์„ ๊ฒช๋Š” ๋ถ„๋“ค์„ ๋•๊ธฐ ์œ„ํ•ด ์—ฌ๋Ÿฌ ๋‚˜๋ผ์—์„œ ๊ฒฐ์ œ, ๊ตฌ๋งค, ๋ฐฐ์†ก ๋“ฑ์„ ๋•๊ณ  ์žˆ๊ณ , ์ด๋Ÿฌํ•œ ํ™œ๋™์˜ ์ผํ™˜์œผ๋กœ ํ•œ๊ตญ์ง€๋ถ€์—์„œ๋„ ํ•œ๊ตญ ๋ฌผ๊ฑด์„ ์ฐพ๋Š” ์™ธ๊ตญ์ธ์˜ ๋ฐฐ์†ก ๋ฐ ๊ฒฐ์ œ ๋“ฑ์„ ๋Œ€ํ–‰ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค๋งŒ, ์‚ฌ์‹ค ์ €ํฌ์˜ ์ตœ์ข… ๋ชฉํ‘œ๋Š” ์ด ๋ชจ๋“  ๊ฒƒ์„ ์ €ํฌ๊ฐ€ ํ•˜์ง€ ์•Š๋Š” ์„ธ์ƒ์„ ๋งŒ๋“œ๋Š” ๊ฒƒ(=์‡ผํ•‘์— ์žˆ์–ด ์–ธ์–ด/ํ™”ํ/๋ฐฐ์†ก์˜ ์žฅ์• ๋ฌผ์ด ์—†๋Š” ์„ธ์ƒ์„ ๋งŒ๋“œ๋Š” ๊ฒƒ)์ด๋ž๋‹ˆ๋‹ค! -ํ•œ๊ตญ ์ƒํ’ˆ์„ ํŒŒ์‹œ๋Š” ๋ถ„๋“ค, ๋” ๋‚˜์•„๊ฐ€ ๊ตฌ๋งค๋Œ€ํ–‰/๋ฐฐ์†ก๋Œ€ํ–‰์„ ํ•˜์‹œ๋Š” ํ•œ๊ตญ ์—…์ฒด๋“ค๋„ ์ž์œ ๋กญ๊ฒŒ ๋ณธ์ธ์˜ ์ƒ์ ์„ ์ปค๋ฎค๋‹ˆํ‹ฐ์—์„œ ์ž์œ ๋กญ๊ฒŒ ํ™๋ณดํ•˜์‹ค ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค! ์™ธ๊ตญ์ธ๋“ค์ด ํ•œ๊ตญ๊ณผ ํ•œ๊ตญ ์ƒํ’ˆ์„ ๋” ์ข‹์•„ํ•˜์‹ค ์ˆ˜ ์žˆ๋„๋ก, ํ›Œ๋ฅญํ•œ ์ƒํ’ˆ๊ณผ ์„œ๋น„์Šค๋ฅผ ์ œ๊ณตํ•ด์ฃผ์‹œ๊ฒ ๋‹จ ์ ๋งŒ ์•ฝ์†ํ•ด์ฃผ์‹œ๋ฉด ๋ฉ๋‹ˆ๋‹ค :) -๋” ๋‚˜์•„๊ฐ€ ๊ตญ๊ฒฝ์—†๋Š”์‡ผํ•‘ํšŒ์— ํŠน๊ฐ€ ์ƒํ’ˆ ์ œ์•ˆ์„ ์ฃผ์…”๋„ ์ข‹๊ณ , ์—…๋ฌด ํ˜‘์—… ๋ฌธ์˜๋ฅผ ์ฃผ์…”๋„ ์ข‹์Šต๋‹ˆ๋‹ค :D ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค! โ€ป๋‹ค๋‹จ๊ณ„ ์ƒํ’ˆ/์„œ๋น„์Šค, ๊ธฐํƒ€ ์‚ฌํ–‰์„ฑ/์œ ํ•ด ์ƒํ’ˆ ๋ฐ ์„œ๋น„์Šค์— ๋Œ€ํ•œ ํ™๋ณด๊ธ€ ๋ฐ ์•…์„ฑ ๋งํฌ๋ฅผ ํฌํ•จํ•œ ๊ฒŒ์‹œ๋ฌผ ๋“ฑ์€ ์˜ˆ๊ณ  ์—†์ด ์‚ญ์ œ๋˜๋ฉฐ, ์ž‘์„ฑ์ž๋Š” ์˜ˆ๊ณ  ๋ฐ ํ†ต์ง€ ์—†์ด ๋ฐ”๋กœ ๊ฐ•์ œ ํƒˆํ‡ด ์ฒ˜๋ฆฌ๋ฉ๋‹ˆ๋‹ค.




Do you sell Kpop albums?


Q Where can I buy your items? (Do you sell Kpop albums?) A Hi, since we are more of a community, not an online store, we are not selling kpop albums. (Sep 2020) If you need help with buying kpop albums, please join the community and get help from us :) Everyone in the community can help you search for genuine kpop albums with reasonable prices ! And please remember you can share your know-hows and experiences about K-shopping to us as well! Thank you :) Q ๊ตญ๊ฒฝ์—†๋Š”์‡ผํ•‘ํšŒ๊ฐ€ ํŒŒ๋Š” ๋ฌผ๊ฑด์€ ์–ด๋””์„œ ๋ณผ ์ˆ˜ ์žˆ๋‚˜์š”? A SSWB๋Š” ์„œ๋กœ๊ฐ€ ํ˜„์žฌ ์œ„์น˜์™€ ์žฌ๋Šฅ์„ ๊ณต์œ ํ•˜๋ฉฐ ์‡ผํ•‘ ์ค‘ ๊ฒช๋Š” ์–ด๋ ค์›€์„ ํ•จ๊ป˜ ํ•ด๊ฒฐํ•˜๋Š” ์ปค๋ฎค๋‹ˆํ‹ฐ์ด๋ฉฐ, ํ˜„์žฌ KPOP ์•จ๋ฒ”์ด๋‚˜ ๊ตฟ์ฆˆ, KBEAUTY ํ™”์žฅํ’ˆ์„ ์ „๋ฌธ์ ์œผ๋กœ ํŒ๋งคํ•˜๊ณ  ์žˆ์ง€๋Š” ์•Š์Šต๋‹ˆ๋‹ค. ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค.




How much is the service charge?


Q How much is the service charge? A It mainly depends on your membership level and the difficulty of the task. The higher your membership level is, the less you will be charged :) SSWB exchange rate US$1=KRW1,000 ๏ฝœBasically, we accept Paypal USD๏ฝœSSWB burdens Paypal fee (currency conversion fee, etc. all inclusive) Q Proxy shopping ๋“ฑ์— ๋ถ€๊ณผ๋˜๋Š” service charge๋Š” ์–ผ๋งˆ์ธ๊ฐ€์š”? A ํšŒ์› ๋“ฑ๊ธ‰๊ณผ ์„œ๋น„์Šค ๋‚œ์ด๋„์— ๋”ฐ๋ผ ๋‹ฌ๋ผ์ง‘๋‹ˆ๋‹ค. ํ˜„์žฌ ์ฃผ์š” ๊ฒฐ์ œ ์ˆ˜๋‹จ์€ Paypal USD์ด๋ฉฐ(์ข€ ๋” ๋‹ค์–‘ํ•œ ๊ฒฐ์ œ ์ˆ˜๋‹จ์„ ์ถ”๊ฐ€ํ•˜๊ธฐ ์œ„ํ•ด ๋…ธ๋ ฅํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.), ๊ฑฐ๋ž˜ ๊ธˆ์•ก 4.4% ๋“ฑ์˜ Paypal ์ˆ˜์ˆ˜๋ฃŒ๋ฅผ ์ €ํฌ๊ฐ€ ๋ถ€๋‹ดํ•˜๋Š” ์กฐ๊ฑด์œผ๋กœ invoice๋ฅผ ๋ฐœํ–‰ํ•ด๋“œ๋ฆฌ๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. (KRW1,000=US$1)




How can I track my delivery?


Q How can I track my delivery? A Internatinal packages: 17track.net Korea domestic shipping: naver.com If you need more help, please feel free to contact us! Q ๋ฐฐ์†ก์€ ์–ด๋–ป๊ฒŒ ์ถ”์ ํ•  ์ˆ˜ ์žˆ๋‚˜์š”? A ๊ตญ๊ฒฝ์—†๋Š”์‡ผํ•‘ํšŒ๊ฐ€ ๋ณด๋‚ด๋Š”/๋ฐ›๋Š” ๋ชจ๋“  ํƒ๋ฐฐ๋Š” ์šด์†ก์žฅ(๋“ฑ๊ธฐ)๋ฒˆํ˜ธ๋ฅผ ํฌํ•จํ•ฉ๋‹ˆ๋‹ค. ๊ตญ์ œ์šฐํŽธ๋ฌผ์€ ์ผ๋ฐ˜์ ์œผ๋กœ 17track.net ์„ ํ†ตํ•˜์—ฌ ๋Œ€๋ถ€๋ถ„ ์ถ”์ ์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค. ํ•œ๊ตญ ๊ตญ๋‚ด ํƒ๋ฐฐ๋Š” ๋Œ€๋ถ€๋ถ„ naver.com ์—์„œ ์ถ”์ ์ด ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค.




(KR) ํ•ด์™ธ ์ง๊ตฌ์— ๊ด€์‹ฌ์žˆ๋Š” ํ•œ๊ตญ์ธ์„ ์œ„ํ•œ ๋ฉ”๋‰ด๋Š” ์—†๋‚˜์š”?


Q (KR) ํ•ด์™ธ ์ง๊ตฌ์— ๊ด€์‹ฌ์žˆ๋Š” ํ•œ๊ตญ์ธ์„ ์œ„ํ•œ ๋ฉ”๋‰ด๋Š” ์—†๋‚˜์š”? A ์ฃ„์†กํ•ฉ๋‹ˆ๋‹ค๋งŒ, ํ˜„์žฌ๋กœ์„œ๋Š” ์—†์Šต๋‹ˆ๋‹ค.์ ์ฐจ ์„œ๋น„์Šค ๊ณต๊ฐœ ๋ฒ”์œ„๋ฅผ ๋„“ํ˜€๋‚˜๊ฐ€๋„๋ก ๋…ธ๋ ฅํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค! (2017๋…„ ํŽ˜์ด์Šค๋ถ ๊ทธ๋ฃน์œผ๋กœ ์‹œ์ž‘๋œ ์ „์„ธ๊ณ„ SSWB ํšŒ์› ์œ„์น˜ ๊ธฐ๋ฐ˜ ๋„์›€ ๊ณต์œ  ์ปค๋ฎค๋‹ˆํ‹ฐ๋Š” ํ˜„์žฌ๋„ ์šด์˜๋˜๊ณ  ์žˆ๊ธด ํ•ฉ๋‹ˆ๋‹ค๋งŒ, ๋”์ด์ƒ ์‹ ๊ทœ ํšŒ์›์„ ๊ณต๊ฐœ ๋ชจ์ง‘ํ•˜์ง€ ์•Š์œผ๋ฉฐ, ๋น„๊ณต๊ฐœ๋กœ ์šด์˜๋˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.)




My package returns to origin country by my mistake.


Q My package returns to origin country by my mistake. (wrong address, absence, refusing customs duties, etc.) A When a package returns to Korea, it will be delivered to our warehouse. *Other than ems or ems premium, we may need to drop by the post office to pick up the returned package, and it is subject to the additional fee. 1) If you'd ship it to your country again: You will need to pay for the shipping costs again for your package to have it sent again.
Please note that it must be charged for the returning fees and additional service charges. 2) If you'd let us discard it and buy new items with us again: You need to pay for the returning fees first to use our proxy shopping service again. Otherwise, you can't ask for proxy shopping service anymore.





Order

What if the order request 'partially' failed?


Q What if the order request 'partially' failed? A Even though we always do our best to get every single requested item, sometimes we can't avoid failures especially when it comes to a limited edition item (....) Let's say if you paid $10 for item price and $1 for service chage, you can get $10 back when we failed to get the item. If the reason for failure or fault was on our side, you can get $11 back. Q ์š”์ฒญํ•œ ์•„์ดํ…œ ์ค‘ ์ผ๋ถ€๋ฅผ ๊ตฌ๋งค์— ์‹คํŒจํ•˜๋ฉด ์–ด๋–ป๊ฒŒ ๋˜๋‚˜์š”? A ์ดˆ ๋‹จ์œ„๋กœ ๊ตฌ๋งค ์„ฑ๊ณต๊ณผ ์‹คํŒจ๊ฐ€ ๊ฐˆ๋ฆฌ๋Š” ์ธ๊ธฐ ํ•œ์ •ํŒ ์•„์ดํ…œ์˜ ๊ฒฝ์šฐ, ๊ตฌ๋งค์— ์‹คํŒจํ•˜๊ธฐ๋„ ํ•ฉ๋‹ˆ๋‹ค. ์ด๋Ÿด ๊ฒฝ์šฐ service charge๋ฅผ ์ „๋ถ€ ํ˜น์€ ์ผ๋ถ€ ์ œ์™ธํ•˜๊ณ  ์•„์ดํ…œ๋น„๋ฅผ ์ „์•ก ํ™˜๋ถˆ๋ฐ›๊ฒŒ ๋ฉ๋‹ˆ๋‹ค. ๊ฐ€๋ น, ๊ฐ€๊ฒฉ์ด 10,000์›์ธ ์•„์ดํ…œ 1๊ฐœ์— ๋Œ€ํ•œ ๊ตฌ๋งค ์š”์ฒญ์„ ์œ„ํ•ด SSWB๊ฐ€ service charge๋ฅผ ํฌํ•จํ•˜์—ฌ 11,000์› ์„ ๊ฒฐ์ œ ๋ฐ›์•˜์œผ๋‚˜, ๊ตฌ๋งค์— ์‹คํŒจํ•œ ๊ฒฝ์šฐ, 10,000์› ์ด์ƒ์„ ํ™˜๋ถˆ๋ฐ›๊ฒŒ ๋ฉ๋‹ˆ๋‹ค. ๊ตฌ๋งค์˜ ์‹คํŒจ๊ฐ€ ์ €ํฌ ์ธก์˜ ์‹ค์ˆ˜ ํ˜น์€ ๋ถ€์ฃผ์˜๋กœ ์ธํ•œ ๊ฒƒ์ผ ๊ฒฝ์šฐ 11,000์› ์ „์•ก์„ ๋Œ๋ ค๋ฐ›๊ฒŒ ๋ฉ๋‹ˆ๋‹ค..




What if the item is available only for membership holders? (e.g. fanclub)


Q The item I want to get is available only for membership holder. (e.g. some BTS items on Weverse shop) Can you help me get it, too? A If a membership is required on the site to purchase certain items, we will review and approve your purchase request. If there is nothing special about it, SSWB will create a new ID on the site to help you purchase it. (If the shopping mall or service provider requests membership/entrance fee, it will be fully burdened by the person who requests help.) However, we may not sign up for harmful sites or other sites where we believe that subscription is inappropriate, and it may be difficult to help you purchase them. Q ํšŒ์›๊ฐ€์™€ ๋น„ํšŒ์›๊ฐ€์— ์ฐจ์ด๊ฐ€ ์žˆ์„ ๊ฒฝ์šฐ ์–ด๋–ค ๊ฐ€๊ฒฉ์„ ์ ์šฉ๋ฐ›๋‚˜์š”? A ํšŒ์› ํŠน๊ฐ€๊ฐ€ ๋œฐ ๋•Œ๊ฐ€ ์žˆ์ฃ  :) ์ด๋Ÿด ๊ฒฝ์šฐ ํšŒ์›๊ฐ€ ์ ์šฉ์„ ๋ฐ›์œผ์‹ค ์ˆ˜ ์žˆ๊ฒŒ ์ตœ์„ ์„ ๋‹คํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค! (์•„์ด๋”” ๋‹น ๊ตฌ๋งค์ˆ˜๋Ÿ‰์ œํ•œ์ด ์žˆ๋Š” ๊ฒฝ์šฐ์—๋Š” ๋„์™€๋“œ๋ฆด ์ˆ˜ ์žˆ๋Š” ๋ฒ”์œ„์— ์ผ๋ถ€ ํ•œ๊ณ„๊ฐ€ ์žˆ์„ ์ˆ˜ ์žˆ์œผ๋‹ˆ ์ด ์ ์€ ๋ฏธ๋ฆฌ ์–‘ํ•ด ๋ถ€ํƒ๋“œ๋ฆฝ๋‹ˆ๋‹ค. (๋‹จ, ์ง€๋‚œ 3๋…„๊ฐ„, ์ด ์ด์œ ๋กœ ๋ชป ๋„์™€๋“œ๋ฆฐ ๊ตฌ๋งค๊ฑด์€ ํ•œ ๊ฑด๋„ ์—†์—ˆ์Šต๋‹ˆ๋‹ค! )




(KR) ํ•ด์™ธ ๊ต๋ฏผ๋„ Proxy Shopping ์„œ๋น„์Šค๋ฅผ ์ด์šฉํ•  ์ˆ˜ ์žˆ๋‚˜์š”?


Q ํ•ด์™ธ ๊ต๋ฏผ๋„ Proxy Shopping ์„œ๋น„์Šค๋ฅผ ์ด์šฉํ•  ์ˆ˜ ์žˆ๋‚˜์š”? A ๋„ค, ๋ฌผ๋ก  ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค. ์›์น™์ ์œผ๋กœ๋Š” ํ•œ๊ตญ์ธ ํšŒ์›๋„ ์™ธ๊ตญ์ธ ํšŒ์›๊ณผ ๋งˆ์ฐฌ๊ฐ€์ง€๋กœ ๋“ฑ๊ธ‰์— ๋”ฐ๋ฅธ ์„œ๋น„์Šค ์ด์šฉ ๋ฒ”์œ„ ์ œํ•œ์„ ๋˜‘๊ฐ™์ด ์ ์šฉ๋ฐ›์Šต๋‹ˆ๋‹ค๋งŒ, ๋ฉค๋ฒ„์‹ญ ๋“ฑ๊ธ‰์— ์ƒ๊ด€์—†์ด ๊ณ ๊ตญ์˜ ๋ฌผ๊ฑด์ด ๊ทธ๋ฆฌ์šด ๊ต๋ฏผ์ด๋ผ๋ฉด ๋ˆ„๊ตฌ๋‚˜ ํ•ฉ๋ฆฌ์ ์ธ ๊ฐ€๊ฒฉ์— ์ด์šฉํ•  ์ˆ˜ ์žˆ๋Š” ์ด๋ฒคํŠธ๋ฅผ ์ข…์ข… ์ค€๋น„ํ•  ์˜ˆ์ •์ž…๋‹ˆ๋‹ค! ๊ตญ๊ฒฝ์—†๋Š”์‡ผํ•‘ํšŒ ํ•œ๊ตญ์ง€๋ถ€๋Š” ์šฐ์ฒด๊ตญ๊ณผ ์ •์‹ ๊ณ„์•ฝ์„ ๋งบ์€ ์—…์ฒด๋กœ, EMS ์™ธ์—๋„ Kpacket ์ด๋ผ๋Š” ๋ณด๋‹ค ์ €๋ ดํ•œ ํ•ด์™ธ๋ฐฐ์†ก ์˜ต์…˜๋„ ์ œ๊ณตํ•˜๋ฉฐ, ํ˜„์žฌ ์ฝ”๋กœ๋‚˜19๋กœ EMS ๋ฐœ์†ก์ด ๋ถˆ๊ฐ€๋Šฅํ•œ ๊ตญ๊ฐ€์—๋Š” EMS PREMIUM (UPS) ๋ฅผ ์ด์šฉํ•œ ํƒ๋ฐฐ๋„ ๋ฐœ์†กํ•˜๊ณ  ์žˆ์–ด์š”. EMS ์š”๊ธˆ์•ˆ๋‚ด (์„œ๋ฅ˜ ์™ธ์—” ๋ชจ๋‘ '๋น„์„œ๋ฅ˜' ์ฒดํฌ) https://ems.epost.go.kr/front.EmsDeliveryDelivery01.postal Kpacket ์š”๊ธˆ์•ˆ๋‚ด https://ems.epost.go.kr/front.Join02.postal EMS PREMIUM ์š”๊ธˆ์•ˆ๋‚ด (์„œ๋ฅ˜ ์™ธ์—” ๋ชจ๋‘ '๋น„์„œ๋ฅ˜' ์ฒดํฌ) https://ems.epost.go.kr/front.EmsDeliveryDelivery03.postal -Kpacket ์€ ๊ฐ€์žฅ ๊ธด ๋ณ€์˜ ๊ธธ์ด๊ฐ€ 60cm ์ดํ•˜์ด๋ฉด์„œ, ๊ฐ€๋กœ+์„ธ๋กœ+๋†’์ด๊ฐ€ 90cm ์ดํ•˜์ธ 2kg ์ดํ•˜์˜ ํŒจํ‚ค์ง€๋งŒ ๋ฐœ์†ก ๊ฐ€๋Šฅํ•œ ์  ์ฐธ๊ณ ํ•ด์ฃผ์„ธ์š”:) -์ €ํฌ๋Š” ๋“ฑ๊ธฐ๋ฒˆํ˜ธ(์šด์†ก์žฅ๋ฒˆํ˜ธ)๊ฐ€ ์—†๋Š” ์šฐํŽธ๋ฌผ์€ ๋ฐ›๊ฑฐ๋‚˜ ๋ณด๋‚ด์ง€ ์•Š์Šต๋‹ˆ๋‹ค. ๊ณ ๊ตญ์—์„œ ํƒ๋ฐฐ๋ฅผ ๋ฐ›์•„๋ณด์…”์•ผ ํ•˜๋Š” ๊ต๋ฏผ๋ถ„๋“ค๋„ SSWB KOREA ๊ฐ€์ž… ํ›„ ๋‹ค์–‘ํ•œ ์„œ๋น„์Šค๋ฅผ ๋ˆ„๋ ค๋ณด์„ธ์š”! :)




Can you line up in front of the store for me?


Q Even though you might line up in front of the store for a long time, can I ask you to buy something from there? A You can request to purchase not only online but also offline items. However, we do not accept requests for any visit where waiting time is expected to be more than 20 minutes. Nevertheless, if you want to let a shopping detective go there for you, you can proceed as long as we get cleared payment for the transportation fee and service charge and so on. In this case, if the waiting time to enter the store is deemed to be more than 20 minutes, the purchase request may not be carried out, and transportation fees, etc. will not be refunded. Q ๋งค์žฅ ์•ž์— ์ค„์„ ๊ธธ๊ฒŒ ์„ค ์ˆ˜๋„ ์žˆ๋‹ค๊ณ  ํ•˜๋Š”๋ฐ, ๊ตฌ๋งค๋ฅผ ๋ถ€ํƒํ•  ์ˆ˜ ์žˆ๋‚˜์š”?

A ์˜จ๋ผ์ธ๋ฟ๋งŒ ์•„๋‹ˆ๋ผ ์˜คํ”„๋ผ์ธ์—์„œ๋งŒ ๊ตฌํ•  ์ˆ˜ ์žˆ๋Š” ์•„์ดํ…œ๋„ ๊ตฌ๋งค๋ฅผ ์š”์ฒญํ•˜์‹ค ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋‹ค๋งŒ, ๋Œ€๊ธฐ ์‹œ๊ฐ„ 20๋ถ„ ์ด์ƒ์˜ ์ค„์ด ์˜ˆ์ƒ๋˜๋Š” ๊ณณ์˜ ๋ฐฉ๋ฌธ ์š”์ฒญ์€ ๋˜๋„๋ก ๋ฐ›์ง€ ์•Š์Šต๋‹ˆ๋‹ค. ๊ทธ๋Ÿผ์—๋„ ๋ถˆ๊ตฌํ•˜๊ณ  ์‡ผํ•‘ํƒ์ •์˜ ๋ฐฉ๋ฌธ์„ ์›ํ•˜์‹œ๋Š” ๊ฒฝ์šฐ, ์‹œ๊ฐ„๋‹น charge์™€ ๊ตํ†ต๋น„ ๋“ฑ์„ ์š”์ฒญ์ž ์„ ๋ถˆ ๋ถ€๋‹ด์˜ ์กฐ๊ฑด์œผ๋กœ ์ง„ํ–‰ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด ๊ฒฝ์šฐ์—๋„ ๋งค์žฅ ์ž…์žฅ๊นŒ์ง€์˜ ๋Œ€๊ธฐ ์‹œ๊ฐ„์ด 20๋ถ„ ์ด์ƒ์ด๋ผ๊ณ  ํŒ๋‹จ๋  ๊ฒฝ์šฐ, ๊ตฌ๋งค ์š”์ฒญ์€ ์ˆ˜ํ–‰๋˜์ง€ ์•Š์„ ์ˆ˜ ์žˆ์œผ๋ฉฐ, ๊ตํ†ต๋น„ ๋“ฑ์€ ํ™˜๋ถˆ๋˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค.




Can I buy "pre-order" items, too?


Q Can I buy "pre-order" items, too? A Sure :) Q ์˜ˆ์•ฝ์ฃผ๋ฌธ ์ƒํ’ˆ ๊ตฌ๋งค ๋„์›€ ์‹ ์ฒญ๋„ ๊ฐ€๋Šฅํ•œ๊ฐ€์š”? A ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค :)




Can you help me get things from Aladin bookstore, Bunjang or Twitter?


Q Can I get help with buying things from like Bunjang, Twitter, Junggonara, Aladin Bookstore and other secondhand market? A Maybe yes, the thing is the safety of your transaction. Junggonara ์ค‘๊ณ ๋‚˜๋ผ : Available, only when the seller allows ์•ˆ์ „๊ฒฐ์ œ(secure payment) option. Bunjang(Bangae Jangteo) ๋ฒˆ๊ฐœ์žฅํ„ฐ : Available, only when the seller allows ๋ฒˆ๊ฐœํŽ˜์ด(Bungae Pay, the secure payment option of Bunjang). Social Media : Available, only when the Twitter/Youtube/Facebook/Instagram account owner has physical store with business license number. (e.g. kpop artist b-day cup holder event held at a cafe: available) + We generally do not have face-to-face transactions with anyone. Please note that we never help you communicate(e.g. having a chat + submitting a google form, etc.) with any individual who you met on social media such as Twitter. When our warehouse address is needed when you buy something from them, please use our mailbox service :) Aladin secondhand bookstore 1. offline 2. online 1. For offline goods Please use the proxy shopping service. 2. For online goods 2-1) goods sold by Aladin itself : available only when its condition is marked as '์ตœ์ƒ the best' 2-2) goods sold by Aladin user(individual) : not available Q ๋ฒˆ๊ฐœ์žฅํ„ฐ, ๋‹น๊ทผ๋งˆ์ผ“, ํŠธ์œ„ํ„ฐ, ์ค‘๊ณ ๋‚˜๋ผ ๋“ฑ์˜ ๋ฌผ๊ฑด๋„ ๊ตฌ๋งค ๊ฐ€๋Šฅํ•œ๊ฐ€์š”? A -๋„ค์ด๋ฒ„ ์ค‘๊ณ ๋‚˜๋ผ๋Š” ๋„ค์ด๋ฒ„ ์•ˆ์ „๊ฒฐ์ œ, ๋ฒˆ๊ฐœ์žฅํ„ฐ๋Š” ๋ฒˆ๊ฐœํŽ˜์ด ๋“ฑ์˜ ๊ฒฐ์ œ๋ฐฉ๋ฒ•์„ ํ—ˆ์šฉํ•˜๋Š” ํŒ๋งค์ž์˜ ๋ฌผํ’ˆ๋งŒ ๊ตฌ๋งค๋ฅผ ๋„์™€๋“œ๋ฆฌ๋Š” ๊ฒƒ์„ ์›์น™์œผ๋กœ ํ•ฉ๋‹ˆ๋‹ค. -๋‹น๊ทผ๋งˆ์ผ“ ๋“ฑ ์…€๋Ÿฌ์™€์˜ ๋งŒ๋‚จ์ด ํ•„์š”ํ•œ ์ง๊ฑฐ๋ž˜, ํŠธ์œ„ํ„ฐ ๋“ฑ SNS ์‚ฌ์—…์ž ๋“ฑ๋ก์ด ๋˜์–ด์žˆ์ง€ ์•Š์€ ๊ฐœ์ธ ์…€๋Ÿฌ์™€์˜ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜ ๋“ฑ์€ ๋„์™€๋“œ๋ฆฌ์ง€ ์•Š์Šต๋‹ˆ๋‹ค. ๊ทธ๋Ÿผ์—๋„ ๋ถˆ๊ตฌํ•˜๊ณ  ๋ฐ˜๋“œ์‹œ ๊ตฌ๋งค ๋„์›€์ด ํ•„์š”ํ•˜๋‹ค๋ฉด, ๊ฒฐ์ œ ๋ฐ ๋ฐฐ์†ก์„ ๋„์™€๋“œ๋ฆด ์ˆ˜๋Š” ์žˆ์œผ๋‚˜ ์ค‘๊ณ ๊ฑฐ๋ž˜ ์•ฑ ๋ฐ SNS ์ƒ์˜ ๋ฏธ๋“ฑ๋ก์‚ฌ์—…์ž์™€์˜ ๊ฑฐ๋ž˜ ์ค‘ ๋ฐœ์ƒํ•˜๋Š” ์†์‹ค ๋ฐ ์‚ฌ๊ณ ์— ๋Œ€ํ•ด ์ €ํฌ๋Š” ์ผ์ฒด์˜ ์ฑ…์ž„์„ ์ง€์ง€ ์•Š์Šต๋‹ˆ๋‹ค. -์•Œ๋ผ๋”˜ ์ค‘๊ณ ์„œ์  ์ƒํ’ˆ ๊ตฌ๋งค์˜ ๊ฒฝ์šฐ, ์˜จ๋ผ์ธ ์œ ํ˜•๊ณผ ์˜คํ”„๋ผ์ธ ์œ ํ˜•์œผ๋กœ ๋‚˜๋‰ฉ๋‹ˆ๋‹ค. ์˜คํ”„๋ผ์ธ) ํ˜„ํ–‰ Proxy shopping ์„œ๋น„์Šค์™€ ์ด์šฉ ๋ฐฉ๋ฒ•์ด ๊ฐ™์Šต๋‹ˆ๋‹ค. ์‡ผํ•‘ํƒ์ •์ด ๋ฐฉ๋ฌธํ•ด์ฃผ๊ธธ ์›ํ•˜๋Š” ์•Œ๋ผ๋”˜ ์ค‘๊ณ ์„œ์  ์ง€์ ์„ ์„ ํƒํ•ด ์ผ์ •์„ ์ƒ์˜ํ•˜์‹œ๋ฉด ๋ฉ๋‹ˆ๋‹ค. ์˜จ๋ผ์ธ) ์•Œ๋ผ๋”˜ ์ค‘๊ณ ์„œ์  ์ƒํ’ˆ์€ ์•Œ๋ผ๋”˜ ์„œ์ ์—์„œ ๋ฐฐ์†กํ•˜๋Š” ์ƒํ’ˆ/์•Œ๋ผ๋”˜ ์‚ฌ์ดํŠธ ๊ฐœ์ธํšŒ์›์ด ๋ฐฐ์†กํ•˜๋Š” ์ƒํ’ˆ์œผ๋กœ ๋‚˜๋‰ฉ๋‹ˆ๋‹ค. ์ €ํฌ๊ฐ€ ๊ตฌ๋งค ๋„์›€์„ ๋“œ๋ฆด ์ˆ˜ ์žˆ๋Š” ์ƒํ’ˆ์€ ์•Œ๋ผ๋”˜ ์„œ์ ์—์„œ ๋ฐฐ์†กํ•˜๋Š” ์ƒํ’ˆ, ๊ทธ์ค‘์—์„œ๋„ ์ƒํ’ˆ์˜ ์ปจ๋””์…˜์ด '์ตœ์ƒ'์œผ๋กœ ํ‘œ์‹œ๋œ ์ƒํ’ˆ์ž…๋‹ˆ๋‹ค. ์•Œ๋ผ๋”˜ ์„œ์ ์—์„œ ๋ฐฐ์†กํ•˜๋Š” ์ƒํ’ˆ ์ค‘ ์ปจ๋””์…˜์ด '์ƒ' ์ดํ•˜์ธ ๊ฒฝ์šฐ ๊ตฌ๋งค๋ฅผ ๋„์™€๋“œ๋ฆด ์ˆ˜ ์—†์Šต๋‹ˆ๋‹ค. ๋˜ํ•œ ์•Œ๋ผ๋”˜ ์‚ฌ์ดํŠธ ๊ฐœ์ธํšŒ์›์ด ํŒ๋งคํ•˜๋Š” ์ƒํ’ˆ๋„ ๊ตฌ๋งค๋ฅผ ๋„์™€๋“œ๋ฆฌ๊ธฐ ์–ด๋ ต์Šต๋‹ˆ๋‹ค.




How much is the service fee for in-store proxy shopping service?


Q How much is the service fee for in-store proxy shopping service? A Good question! We can visit physical store located in Seoul and Bucheon, Gyeonggi. [Seoul] 1. within a radius of 1km of Gangnam subway stn. : starts from $7.99 ($7.99: weight: 0~2kg, the longest side: under 90cm, quantity: up to 50 pcs) 2. 1~5km of Gangnam subway stn.: ($12.99: weight: 0~2kg, the longest side: under 90cm, quantity: up to 50 pcs) 3. 5~km of Gangnam subway stn.: starts from $17.99 ($17.99: weight: 0~2kg, the longest side: under 90cm, quantity: up to 50 pcs) [Bucheon, Gyeonggi] 1. within a radius of 2km of Bucheon City Hall: starts from $3.99 ($3.99: weight: 0~2kg, the longest side: under 90cm, quantity: up to 50 pcs) *This service charge rate will be applied to any local pickup service, too. *We don't meet any individual seller from Bunjang etc. For more details, please feel free to contact us. Thanks! (updated on Feb 2020: *covid-19 surcharge not included)





Payment

I want to know all the costs including shipping fee in advance.


Q I want to know all the costs including shipping fee in advance. A #Unlike domestic shipping, int'l shipping fee is determined by not only weight, but also size of the package and some other features (a.k.a volumetric weight) and most of the time, it is hard to expect the exact weight of the package in advance! This is the main reason why you are asked to make payment for two times respectively: 1) for purchasing 2) for shipping #About the shipping fee, maybe you can get some advice from our shopping detectives based on the size / weight info of the item you are going to get! So, don't worry :) Thanks :) Q ๋ฌผ๊ฑด ๊ตฌ์ž…๋น„ ๋”ฐ๋กœ, ๋ฐฐ์†ก๋น„ ๋”ฐ๋กœ, ์ด๋ ‡๊ฒŒ ๊ฒฐ์ œ๋ฅผ ๋‘๋ฒˆํ•˜๋Š” ์ด์œ ๊ฐ€ ์žˆ๋‚˜์š”? A #ํ•ด์™ธ๋ฐฐ์†ก์„ ์œ„ํ•ด์„  ์šฐ์„  ๋ฌผ๊ฑด์„ ๊ตฌ๋งคํ•˜๊ณ , ๊ตฌ๋งค์— ์„ฑ๊ณตํ•˜๋ฉด, ๋ฌผ๊ฑด์˜ ๋ฌด๊ฒŒ๋ฟ๋งŒ ์•„๋‹ˆ๋ผ ์‚ฌ์ด์ฆˆ๋„ ํ•จ๊ป˜ ์žฌ์•ผํ•ด์š”. ํ•ด์™ธ๋ฐฐ์†ก๋น„๋Š” ์ค‘๋Ÿ‰ ํ˜น์€ ์ฒด์ ์ค‘๋Ÿ‰, ๊ตญ๊ฐ€๊ฐ„ ๊ฑฐ๋ฆฌ, ๋ฐฐ์†ก์†๋„, ๋ณดํ—˜์—ฌ๋ถ€ ๋“ฑ์— ๋”ฐ๋ผ ๋‹ฌ๋ผ์ง€๊ธฐ ๋•Œ๋ฌธ์ž…๋‹ˆ๋‹ค :) (์ฒด์ ์ค‘๋Ÿ‰: ๊ฐ„๋‹จํžˆ ์„ค๋ช…ํ•˜์ž๋ฉด, ์šฐํŽธ๋ฌผ์˜ ๋‹จ์ˆœํ•œ ๋ฌด๊ฒŒ๋ฟ๋งŒ ์•„๋‹ˆ๋ผ ๊ฐ€๋กœ+์„ธ๋กœ+๋†’์ด ๋“ฑ ์‚ฌ์ด์ฆˆ๊นŒ์ง€ ์ข…ํ•ฉ๋œ ๋ฌด๊ฒŒ์ž…๋‹ˆ๋‹ค! ์•„๋ฌด๋ฆฌ ๋ฌด๊ฒŒ๊ฐ€ ๊ฐ€๋ฒผ์›Œ๋„ ๋ถ€ํ”ผ๊ฐ€ ํฌ๋ฉด ์ฒด์ ์ค‘๋Ÿ‰๋„ ๊ฐ™์ด ์˜ฌ๋ผ๊ฐ‘๋‹ˆ๋‹ค! ๊ทธ๋ž˜์„œ ํฌ๊ฑฐ๋‚˜ ๊ธด ํƒ๋ฐฐ๋ฌผ์€ ์ค‘๋Ÿ‰์ด 1kg์ธ๋ฐ ์ฒด์ ์ค‘๋Ÿ‰์€ 5kg๊ฐ€ ๋„˜์„ ๋•Œ๋„ ์žˆ๋‹ต๋‹ˆ๋‹ค!) #์‡ผํ•‘๋ชฐ์— ์ƒํ’ˆ ์ค‘๋Ÿ‰์ด ์•ˆ๋‚ด๋œ ๊ฒฝ์šฐ๋„ ์žˆ์ง€๋งŒ ์ •ํ™•ํ•˜์ง€ ์•Š์„ ๋•Œ๋„ ์žˆ๊ณ , ๋ฌด์—‡๋ณด๋‹ค๋„ ํฌ์žฅ ํ›„ ์ตœ์ข… ๋ฌด๊ฒŒ๋ฅผ ๋ฏธ๋ฆฌ ์•Œ๊ธฐ๊ฐ€ ์–ด๋ ต์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ 1) ์•„์ดํ…œ ๊ตฌ๋งค๋น„ 2) ๋ฐฐ์†ก๋น„ , ์ด๋ ‡๊ฒŒ ๋”ฐ๋กœ ๊ฒฐ์ œํ•ด์ฃผ์…”์•ผ ํ•ฉ๋‹ˆ๋‹ค.




Until when am I supposed to tell you I want the invoice(or Paypal link)?


Q I received an estimate for the requested item. I would like to receive an invoice for agreeing to the terms of the price. By what time do I have to contact SSWB again after receiving the invoice so that I make payment? A Generally within 48 hours. You can be informed about the guidelines in detail when you send us request, so you don't have to worry :) Q ๊ตฌ๋งค ์š”์ฒญ ๋ฌผํ’ˆ์— ๋Œ€ํ•œ ๊ฒฌ์ ์„œ๋ฅผ ๋ฐ›์•˜์Šต๋‹ˆ๋‹ค. ๊ฐ€๊ฒฉ ์กฐ๊ฑด์— ๋™์˜ํ•˜์—ฌ ์ธ๋ณด์ด์Šค๋ฅผ ๋ฐ›์•„๋ณด๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค. ๊ฒฌ์ ์„œ๋ฅผ ๋ฐ›์€ ํ›„ ๋ช‡ ์‹œ๊ฐ„ ์•ˆ์— ๋‹ค์‹œ SSWB์— ์—ฐ๋ฝํ•ด์•ผ ํ•˜์ฃ ? A ์ผ๋ฐ˜์ ์œผ๋กœ 48์‹œ๊ฐ„ ์ด๋‚ด์ž…๋‹ˆ๋‹ค. ๊ฒฌ์ ์„œ๋ฅผ ๋“œ๋ฆฌ๋ฉด์„œ ๊ธฐํ•œ์„ ์•ˆ๋‚ดํ•ด๋“œ๋ฆฌ๋‹ˆ ๊ฑฑ์ •ํ•˜์ง€ ์•Š์œผ์…”๋„ ๋ฉ๋‹ˆ๋‹ค :)





Language

(ํ•œ๊ตญ์–ด ์‚ฌ์šฉ์ž ๋“ฑ) ์˜์–ด๋กœ๋งŒ ๊ธ€์„ ๋‚จ๊ฒจ์•ผ ํ•˜๋‚˜์š”?


Q (ํ•œ๊ตญ์–ด ์‚ฌ์šฉ์ž ๋“ฑ) ์˜์–ด๋กœ๋งŒ ๊ธ€์„ ๋‚จ๊ฒจ์•ผ ํ•˜๋‚˜์š”? A ๊ตญ๊ฒฝ์—†๋Š”์‡ผํ•‘ํšŒ์˜ ๊ณต์šฉ์–ด๋Š” ์˜์–ด์ž…๋‹ˆ๋‹ค๋งŒ, ํ•œ๊ตญ์–ด๋‚˜ ๊ธฐํƒ€ ์™ธ๊ตญ์–ด๋กœ ๊ธ€์„ ๋‚จ๊ฒจ๋„ ๋ฉ๋‹ˆ๋‹ค. ์ „์„ธ๊ณ„ ์นœ๊ตฌ๋“ค์ด ๊ตฌ๊ธ€์ด๋‚˜ ์–€๋ฑ์Šค ์›น์‚ฌ์ดํŠธ ๋ฒˆ์—ญ๊ธฐ ๊ธฐ๋Šฅ์„ ์ด์šฉํ•ด์„œ ์—ฌ๋Ÿฌ๋ถ„์˜ ๊ธ€์„ ์ดํ•ดํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.





Shipping

What is Kpacket?


Q What is Kpacket? A Kpacket service is operated almost the same way as EMS, also has a tracking number, but allows the package only up to 2kg. We can help you get a better price using K-packet than EMS! Please note that it's a bit slower than EMS, so it can be recommended for NOT time-sensitive packages :)
For more details, please contact us anytime :) Q Kpacket์€ ๋ฌด์—‡์ธ๊ฐ€์š”?
A "K-Packet์€ ์˜จ๋ผ์ธ ์ „์šฉ์ƒํ’ˆ์œผ๋กœ ์˜จ๋ผ์ธ์œผ๋กœ ํŒ๋งค๋˜๋Š” ์†Œํ˜•๋ฌผํ’ˆ(2Kg๊นŒ์ง€)์˜ ํ•ด์™ธ๋ฐฐ์†ก์— ์ ํ•ฉํ•œ ๊ตญ์ œ์šฐํŽธ์„œ๋น„์Šค์ž…๋‹ˆ๋‹ค. ์šฐ์ฒด๊ตญ๊ณผ์˜ ๊ณ„์•ฝ์„ ํ†ตํ•ด ์ด์šฉ ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค."
(์ถœ์ฒ˜: ์šฐ์ฒด๊ตญ ํ™ˆํŽ˜์ด์ง€)
SSWB ํ•œ๊ตญ์ง€๋ถ€๋Š” ์šฐ์ •์‚ฌ์—…๋ณธ๋ถ€ ์šฐ์ฒด๊ตญ๊ณผ ์ •์‹ ๊ณ„์•ฝ์„ ๋งบ๊ณ  K-packet์„ ํ†ตํ•œ ํ•ด์™ธ ๋ฐฐ์†ก์„ ์ง„ํ–‰ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. EMS๋ณด๋‹ค ์‚ด-์ง ๋Š๋ฆฌ์ง€๋งŒ, ๊ฐ€๊ฒฉ์€ ์ข€ ๋” ์ €๋ ดํ•˜๋‹ค๋Š” ์žฅ์ ์ด ์žˆ์–ด์š” :) ์ž‘๊ณ  ๊ฐ€๋ฒผ์šฐ๋ฉด์„œ, ๊ธ‰ํ•˜์ง€ ์•Š์€ ํƒ๋ฐฐ๋Š” EMS๋ณด๋‹จ K-packet์„ ์ด์šฉํ•ด ์ข€ ๋” ํ•ฉ๋ฆฌ์ ์ธ ๊ฐ€๊ฒฉ์œผ๋กœ ๋ฐ›์•„๋ณด์‹ค ์ˆ˜ ์žˆ๋„๋ก ๋„์™€๋“œ๋ ค์š”! (๋ฌผ๋ก  tracking number ์ œ๊ณต๋ฉ๋‹ˆ๋‹ค!)




Can I visit SSWB KOREA warehouse to pick up my package?


Q: I'm in Seoul and I'd like to pick my my package in SSWB warehouse. A: In order to protect safety of our warehouse and other user's personal information, we don't provide any local pick-up service for now. We beg your understanding :) Q: ์ œ๊ฐ€ ์ง€๊ธˆ ํ•œ๊ตญ์— ์žˆ๋Š”๋ฐ์š”. SSWB ํ•œ๊ตญ ์ฃผ์†Œ์ง€๋กœ ์ฐพ์•„๊ฐ€์„œ ์ง์ ‘ ํ”ฝ์—…ํ•ด๋„ ๋˜๋‚˜์š”? A: ๋ชจ๋“  ์šฐํŽธ๋ฌผ์˜ ์ „๋‹ฌ ๋ฐฉ๋ฒ•์€ ํƒ๋ฐฐ๋ฅผ ์›์น™์œผ๋กœ ํ•ฉ๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ ํ”ฝ์—…์€ ๋ถˆ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค. ํ•ด์™ธ ๋ฐฐ์†ก๋ฟ๋งŒ ์•„๋‹ˆ๋ผ ๋Œ€ํ•œ๋ฏผ๊ตญ ๊ตญ๋‚ด ํƒ๋ฐฐ๋„ ๋ถ€์ณ๋“œ๋ฆด ์ˆ˜ ์žˆ์œผ๋‹ˆ ์ด ์  ์—ผ๋‘์— ๋‘ฌ์ฃผ์„ธ์š” :)




How much is Korea domestic shipping fee?


Q How much is Korea domstic shipping fee on average? A Generally it costs about KRW2,500~3,500. Some regions like Jeju Island may be subject to additional charges. Q ํ•œ๊ตญ ๊ตญ๋‚ด ๋ฐฐ์†ก๋น„๋Š” ์–ผ๋งˆ์ธ๊ฐ€์š”? A ์ผ๋ฐ˜์ ์œผ๋กœ 2500์›~3500์›์ด๋ฉฐ, ์ œ์ฃผ๋„ ๋ฐ ๋„์„œ์‚ฐ๊ฐ„์—๋Š” ์ถ”๊ฐ€์š”๊ธˆ์ด ๋ถ™๊ธฐ๋„ ํ•ฉ๋‹ˆ๋‹ค.




Can you ship frozen food internationally?


Q Can you ship frozen food internationally? A Your purchased item will be stored at room temperature in our warehouse. Frozen food is not recommended. But if you want to have it shipped to any korean address, please contact us. Q๋ƒ‰๋™ ์‹ํ’ˆ๋„ ํ•ด์™ธ๋กœ ๋ณด๋‚ด์ฃผ์‹ค ์ˆ˜ ์žˆ๋‚˜์š”? A์‹ค์˜จ์—์„œ ๋ณด๊ด€๋  ์ˆ˜ ์žˆ๋Š” ์‹ํ’ˆ๋งŒ ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค. ๋˜ํ•œ ์œก๋ฅ˜ ๋“ฑ์ด ํฌํ•จ๋œ ์‹ํ’ˆ์˜ ๊ฒฝ์šฐ ๋ฐœ์†ก์ด ๊ธˆ์ง€๋œ ๊ฒฝ์šฐ๋„ ์žˆ์œผ๋‹ˆ, ์‹ํ’ˆ๋ฅ˜๋Š” ํ•œ๊ตญ์—์„œ์˜ ๊ตฌ๋งค์ „ ๋ฐ˜๋“œ์‹œ SSWB ์‡ผํ•‘ํƒ์ •๊ณผ ์ƒ์˜ํ•ด์ฃผ์„ธ์š”!




Can batteries be shipped internationally?


Q Can batteries be shipped internationally? A Korea Post EMS / Kpacket allows AA/AAA batteries to ship internationally. For other types of batteries, you might need use other shipping services like EMS PREMIUM(UPS), DHL or Fedex. Q ๋ฐฐํ„ฐ๋ฆฌ๊ฐ€ ๋“ค์–ด์žˆ๋Š” ์ œํ’ˆ์€ ํ•ด์™ธ๋ฐฐ์†ก์ด ์•„์˜ˆ ๋ถˆ๊ฐ€๋Šฅํ•œ๊ฐ€์š”? A 1) ์šฐ์ฒด๊ตญ ๏ปฟhttps://ems.epost.go.kr/front.Introduction04.postal ์ผ๋ฐ˜์ ์œผ๋กœ ๋ฐฐํ„ฐ๋ฆฌ๋‚˜ ๋ฐฐํ„ฐ๋ฆฌ๊ฐ€ ๋ถ€์ฐฉ๋œ ์ œํ’ˆ์€ ํ•ด์™ธ๋ฐฐ์†ก์ด ์–ด๋ ต์Šต๋‹ˆ๋‹ค๋งŒ, 1ํšŒ์šฉ ์ผ๋ฐ˜๊ฑด์ „์ง€์˜ ๊ฒฝ์šฐ ๊ฐ€๋Šฅํ•˜๊ธฐ๋„ ํ•ฉ๋‹ˆ๋‹ค. ์ €ํฌ๋Š” ์ผ๋ฐ˜์ ์œผ๋กœ ์šฐ์ฒด๊ตญ EMS๋‚˜ Kpacket์„ ์ด์šฉํ•˜๋ฉฐ, ์šฐ์ฒด๊ตญ์—์„œ๋Š” ๊ฑด์ „์ง€(AA,AAA)์˜ ๊ฒฝ์šฐ ์ˆ˜๋Ÿ‰ ์ƒ๊ด€์—†์ด ํ•ด์™ธ๋ฐฐ์†ก์„ ํ—ˆ์šฉํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. (2020๋…„ 9์›” ํ˜„์žฌ ๊ธฐ์ค€) ์šฐ์ฒด๊ตญ ๊ธฐ์ค€ ๋ณด๋‚ผ ์ˆ˜ ์žˆ๋Š”/์—†๋Š” ๋ฌผํ’ˆ์€ ์œ„ ๋งํฌ์—์„œ ํ™•์ธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. 2) ๊ธฐํƒ€ ์šด์†ก์‚ฌ (DHL, FEDEX, UPS ๋“ฑ) ๊ธฐํƒ€ ์šด์†ก์‚ฌ๋Š” ๊ทœ์ •์ด ์กฐ๊ธˆ์”ฉ ์ƒ์ดํ•˜๋ฏ€๋กœ ๋ฏธ๋ฆฌ ๋ฌธ์˜์ฃผ์‹œ๊ธฐ ๋ฐ”๋ž๋‹ˆ๋‹ค. ๋˜ ๊ตญ๊ฐ€๋ณ„๋กœ๋„ ๊ทœ์ •์ด ๋‹ค๋ฅผ ์ˆ˜ ์žˆ์‚ฌ์˜ค๋‹ˆ (ํœด๋Œ€ํฐ ๋“ฑ) ์ด ์ ๋„ ๋ฏธ๋ฆฌ ์—ผ๋‘์— ๋‘ฌ์ฃผ์‹œ๊ธฐ ๋ฐ”๋ž๋‹ˆ๋‹ค :)




Do you offer combined shipping option?


Q Do you offer combined shipping option? A Sure, in order to help you reduce shipping cost and save money, we help you choose combined shipping option for free :) Q ํƒ๋ฐฐ ์—ฌ๋Ÿฌ๊ฐœ๋ฅผ ์‹œ์ผฐ์Šต๋‹ˆ๋‹ค. ํ•ฉ๋ฐฐ์†ก ๊ฐ€๋Šฅํ•œ๊ฐ€์š”? A ๋ฌผ๋ก ์ž…๋‹ˆ๋‹ค. ๋ถ€ํ”ผ์™€ ๋ฌด๊ฒŒ๋ฅผ ์ค„์ด๊ธฐ ์œ„ํ•ด ํƒ๋ฐฐ์ƒ์ž๋ฅผ ์ œ๊ฑฐํ•˜๊ณ  ๋‚ด์šฉ๋ฌผ๋งŒ ์ทจํ•ฉํ•˜์—ฌ ์ƒ์ž 1๊ฐœ์— ๋ชจ์•„ ํ•ฉ๋ฐฐ์†กํ•ด๋“œ๋ฆด ์ˆ˜ ์žˆ์œผ๋ฉฐ, ํ˜„์žฌ ์ด ์„œ๋น„์Šค๋Š” ๋ชจ๋“  ํšŒ์›๋“ฑ๊ธ‰์— ๋ฌด๋ฃŒ๋กœ ์ œ๊ณต๋˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.




I'm living in country A. Why is my parcel currently in country B?


Q I'm living in country A. Why is my parcel currently in country B? A In most cases, it happens when there is no direct flight from Korea to your country. Don't worry, the package is on the way to A :) Q ์ €๋Š” A๋ผ๋Š” ๋‚˜๋ผ์— ์‚ด๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋Ÿฐ๋ฐ ์™œ ํƒ๋ฐฐ๊ฐ€ B๊ตญ๊ฐ€์— ์žˆ์ฃ ? A ํ•œ๊ตญ์—์„œ A๊ตญ์œผ๋กœ ๊ฐ€๊ธฐ ์œ„ํ•ด B๊ตญ์„ ๊ฒฝ์œ ํ•˜๊ณ  ์žˆ์„ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ฐ€๋ น, ์ €ํฌ๊ฐ€ ๋ธŒ๋ฃจ๋‚˜์ด๋กœ ๋ณด๋‚ธ ํƒ๋ฐฐ๋Š” ํ™์ฝฉ์„, ์ŠคํŽ˜์ธ์œผ๋กœ ๋ณด๋‚ธ ํƒ๋ฐฐ๋Š” ๋…์ผ์„ ๊ฒฝ์œ ํ•  ๋•Œ๊ฐ€ ์žˆ์—ˆ์Šต๋‹ˆ๋‹ค. ์•ˆ์‹ฌํ•˜์…”๋„ ๋ฉ๋‹ˆ๋‹ค.




Am I only able to send packages to the address I submitted when I made payment via Paypal?


Q Am I only able to send packages to the address I submitted when I made payment via Paypal? A Yes, exactly! To make safe international transaction, namd and address must be identical both on Paypal invoice and shipping label.









Others

Shopping mall sent me a freebie. Please make sure I can get it too!


Q Can I also get the free gift from the shopping mall? (Shopping mall sent me a freebie. Please make sure I can get it too!)

A Of course. We don't change the contents of the package carelessly. You can receive not only the gifts that were announced at the time of purchase, but also the ones that were delivered together without notice.
However, the following exceptions may occur, so please note:)

-If the gift contains items that cannot be shipped overseas (e.g. hand sanitizer, etc.): We may need to remove them for overseas shipping. (We need your approval.)

-A gift that was delivered without notice a few months after purchase: The shopping mall itself sends free gifts or samples to people with a purchase history. In this case, we try our best to find the owner of the gift, but sometimes we can't find the owner. If you want to receive it, we can send it to you as long as you burden shipping fee! Q ์‡ผํ•‘๋ชฐ์—์„œ ๋ณด๋‚ด์ค€ ์‚ฌ์€ํ’ˆ๋„ ๊ฐ™์ด ๋ฐ›์„ ์ˆ˜ ์žˆ๋‚˜์š”. A ๋ฌผ๋ก ์ž…๋‹ˆ๋‹ค. ์ €ํฌ๋Š” ํƒ๋ฐฐ ๋‚ด์šฉ๋ฌผ ๊ตฌ์„ฑ์„ ํ•จ๋ถ€๋กœ ๋ณ€๊ฒฝํ•˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค. ๊ตฌ๋งค ๋‹น์‹œ ์ฆ์ •์ด ์˜ˆ๊ณ ๋˜์—ˆ๋˜ ์‚ฌ์€ํ’ˆ๋ฟ๋งŒ ์•„๋‹ˆ๋ผ ์˜ˆ๊ณ  ์—†์ด ํ•จ๊ป˜ ๋ฐฐ์†ก๋œ ์‚ฌ์€ํ’ˆ๋„ ๋ˆ„๋ฝ ์—†์ด ๋‹ค ๋ฐ›์•„๋ณด์‹ค ์ˆ˜ ์žˆ์–ด์š”. ๋‹ค๋งŒ ๋‹ค์Œ๊ณผ ๊ฐ™์€ ์˜ˆ์™ธ ์‚ฌ๋ก€๋“ค์ด ๋ฐœ์ƒํ•  ์ˆ˜ ์žˆ์œผ๋‹ˆ ์ฐธ๊ณ ํ•ด์ฃผ์„ธ์š”:) -์‚ฌ์€ํ’ˆ์— ํ•ด์™ธ ๋ฐœ์†ก์ด ๋ถˆ๊ฐ€๋Šฅํ•œ ํ’ˆ๋ชฉ์ด ๋“ค์–ด์žˆ์„ ๊ฒฝ์šฐ : ํ•ด์™ธ ๋ฐฐ์†ก์„ ์œ„ํ•ด ์ œ๊ฑฐํ•ด๋“œ๋ ค์•ผ ํ•  ์ˆ˜ ์žˆ์–ด์š”. (์†์†Œ๋…์ œ ๋“ฑ) -๊ตฌ๋งค ์ดํ›„ ๋ช‡ ๋‹ฌ ๋’ค ์˜ˆ๊ณ  ์—†์ด ๋ฐฐ์†ก๋˜์–ด์˜จ ์‚ฌ์€ํ’ˆ : ๊ตฌ๋งค ์ด๋ ฅ์ด ์žˆ๋Š” ๋ถ„๋“ค์—๊ฒŒ ์‡ผํ•‘๋ชฐ ์ž์ฒด์ ์œผ๋กœ ๋ช‡ ๋‹ฌ ๋’ค ์‚ฌ์€ํ’ˆ์ด๋‚˜ ์ƒ˜ํ”Œ์„ ๋ณด๋‚ด๊ธฐ๋„ ํ•˜๋”๋ผ๊ตฌ์š”. ์ด๋Ÿด ๊ฒฝ์šฐ ์ €ํฌ๊ฐ€ ์‚ฌ์€ํ’ˆ ์ฃผ์ธ์„ ์ฐพ์•„๋“œ๋ฆฌ๊ธฐ ์œ„ํ•ด ์ตœ์„ ์˜ ๋…ธ๋ ฅ์„ ๋‹ค ํ•˜์ง€๋งŒ, ๊ฐ€๋” ์ฃผ์ธ์„ ๋ชป ์ฐพ์•„๋“œ๋ฆฌ๋Š” ๊ฒฝ์šฐ๋„ ์žˆ์Šต๋‹ˆ๋‹ค. ์ˆ˜๋ น์„ ์›ํ•˜์‹ค ๊ฒฝ์šฐ, ํ•ด์™ธ๋ฐฐ์†ก๋น„๋Š” ๋ฌผ๋ก  ์ˆ˜๋ น์ธ ๋ณธ์ธ ๋ถ€๋‹ด์ž…๋‹ˆ๋‹ค :)




What is the minimum wage in Korea per hour?


Q What is the minimum wage in Korea per hour? A The legal minimum wage in South Korea stood at KRW8,590 per hour in 2020. (updated in 2021) 2021: KRW8,720 per hour Q ์‡ผํ•‘ํƒ์ •์—๊ฒŒ ํŒ์„ ์ฃผ๊ณ  ์‹ถ์€๋ฐ, ํ•œ๊ตญ์˜ ๋ฌผ๊ฐ€๊ฐ€ ์–ด๋Š ์ •๋„ ์ˆ˜์ค€์ธ์ง€ ๊ถ๊ธˆํ•˜๋„ค์š”. ์šฐ์„  ํ•œ๊ตญ์˜ ์‹œ๊ฐ„๋‹น ์ตœ์ €์ž„๊ธˆ์„ ์•Œ๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค. A (์šฐ์„ , ํŒ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค! ^-------^) 2020๋…„ ๊ธฐ์ค€ ํ•œ๊ตญ์˜ ์‹œ๊ฐ„๋‹น ์ตœ์ €์ž„๊ธˆ์€ 8,590์›์ž…๋‹ˆ๋‹ค. (updated in 2021) 2021๋…„ ๊ธฐ์ค€ ํ•œ๊ตญ์˜ ์‹œ๊ฐ„๋‹น ์ตœ์ €์ž„๊ธˆ์€ 8,720์›์ž…๋‹ˆ๋‹ค.




When do you usually upload the images of the requested products?


Q If SSWB uploads the image of the product which I'm interested in on its social media, won't my purchase success rate decrease? A Good question! To share shopping information with Kpop/KBeauty fans around the world, the image of the product you requestedcan be also uploaded on our Instagram or YouTube! But don't worry! We post photos and link for purchase on social media once we complete your purchase successfully, since we don't want anyone to buy it before we make the payment! :) Q ์ œ๊ฐ€ ๊ตฌ๋งค๋ฅผ ์š”์ฒญํ•œ ์ƒํ’ˆ์„ SSWB๊ฐ€ SNS์— ์˜ฌ๋ฆฌ๋ฉด ์ œ ๊ตฌ๋งค ์„ฑ๊ณตํ™•๋ฅ ์ด ๋‚ฎ์•„์ง€์ง€ ์•Š์„๊นŒ์š”? A ์‡ผํ•‘์ •๋ณด์˜ ๊ณต์œ ๋ฅผ ์œ„ํ•ด ์—ฌ๋Ÿฌ๋ถ„์ด ๊ตฌ๋งค๋ฅผ ์š”์ฒญํ•œ ์ƒํ’ˆ์˜ ์ด๋ฏธ์ง€๊ฐ€ ์ธ์Šคํƒ€๊ทธ๋žจ์ด๋‚˜ ์œ ํŠœ๋ธŒ์— ๊ณต๊ฐœ๋˜๊ธฐ๋„ ํ•ฉ๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ ๊ฑฑ์ •๋งˆ์„ธ์š”! ๊ตฌ๋งค์— ์„ฑ๊ณต(๊ฒฐ์ œ ์™„๋ฃŒ)ํ•œ ์ดํ›„์— ์‚ฌ์ง„๊ณผ ๊ตฌ๋งค ๋งํฌ๋ฅผ SNS์— ์˜ฌ๋ฆฝ๋‹ˆ๋‹ค! ํ•œ์ •์ˆ˜๋Ÿ‰์œผ๋กœ ํŒ๋งค๋˜๋Š” ํ’ˆ๋ชฉ์˜ ๊ฒฝ์šฐ, ์ €ํฌ๊ฐ€ ๊ฒฐ์ œ์— ์„ฑ๊ณตํ•˜๊ธฐ ์ „์— ๋ˆ„๊ตฐ๊ฐ€๊ฐ€ ๋จผ์ € ๊ตฌ๋งคํ•ด๋ฒ„๋ฆฌ๋ฉด ๊ณค๋ž€ํ•˜๋‹ˆ๊นŒ์š”! :)




Can you make payment logging in with my ID?


Q: I will let you know my ID and password. Can you make payment logging in with my account? A: We regret that it is not available for security reasons. Q: ์ œ ์•„์ด๋””๋กœ ๋Œ€์‹  ๋กœ๊ทธ์ธํ•ด์„œ ๋Œ€์‹  ๊ฒฐ์ œํ•ด์ฃผ์‹ค ์ˆ˜ ์žˆ๋‚˜์š”? A: ๊ฐœ์ธ์ •๋ณด ๋ณดํ˜ธ๋ฅผ ์œ„ํ•ด ํ—ˆ์šฉํ•˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค




Can I get a receipt?


Q Can I get a receipt? A Sure. Generally, you can use Paypal transaction record as a proof of purchase. For more details, please feel free to contact us so we can help you get a receipt! Q ์˜์ˆ˜์ฆ์„ ๋ฐ›์„ ์ˆ˜ ์žˆ๋‚˜์š”? A ๋ฌผ๋ก ์ž…๋‹ˆ๋‹ค. ๋˜ํ•œ Paypal ๊ฒฐ์ œ์ž๋Š” Paypal ๊ฒฐ์ œ๋‚ด์—ญ์„ ์„ธ๊ด€์— ์ œ์ถœํ•˜๋Š” ๋“ฑ ์šฉ๋„์˜ ์ฆ๋น™ ์„œ๋ฅ˜๋กœ ์‚ฌ์šฉํ•˜์‹ค ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. Paypal ์€ ์•ˆ์ „ ๊ฑฐ๋ž˜๋ฅผ ๋ณด์žฅํ•ฉ๋‹ˆ๋‹ค. ์•ˆ์‹ฌํ•˜๊ณ  ๊ฒฐ์ œํ•˜์„ธ์š” :)




What if there is a difference between member and non-member price?


Q Which one will be applied, if there is a difference between member and non-member price? A Yes, we can find some hot deals only available for membership holders! :) In this case, we will do our best to make sure that you can get the item at a discount! (Please note that if there is a purchase quantity limit per ID, there may be some limits to the extent we can help you, so please kindly understand this in advance. (However, in the last three years, there hasn't been a single purchase that we couldn't help you with! :D) Q ํšŒ์›๊ฐ€์™€ ๋น„ํšŒ์›๊ฐ€์— ์ฐจ์ด๊ฐ€ ์žˆ์„ ๊ฒฝ์šฐ ์–ด๋–ค ๊ฐ€๊ฒฉ์„ ์ ์šฉ๋ฐ›๋‚˜์š”? A ํšŒ์› ํŠน๊ฐ€๊ฐ€ ๋œฐ ๋•Œ๊ฐ€ ์žˆ์ฃ  :) ์ด๋Ÿด ๊ฒฝ์šฐ ํšŒ์›๊ฐ€ ์ ์šฉ์„ ๋ฐ›์œผ์‹ค ์ˆ˜ ์žˆ๊ฒŒ ์ตœ์„ ์„ ๋‹คํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค! (์•„์ด๋”” ๋‹น ๊ตฌ๋งค์ˆ˜๋Ÿ‰์ œํ•œ์ด ์žˆ๋Š” ๊ฒฝ์šฐ์—๋Š” ๋„์™€๋“œ๋ฆด ์ˆ˜ ์žˆ๋Š” ๋ฒ”์œ„์— ์ผ๋ถ€ ํ•œ๊ณ„๊ฐ€ ์žˆ์„ ์ˆ˜ ์žˆ์œผ๋‹ˆ ์ด ์ ์€ ๋ฏธ๋ฆฌ ์–‘ํ•ด ๋ถ€ํƒ๋“œ๋ฆฝ๋‹ˆ๋‹ค. (๋‹จ, ์ง€๋‚œ 3๋…„๊ฐ„, ์ด ์ด์œ ๋กœ ๋ชป ๋„์™€๋“œ๋ฆฐ ๊ตฌ๋งค๊ฑด์€ ํ•œ ๊ฑด๋„ ์—†์—ˆ์Šต๋‹ˆ๋‹ค! )




Can you take the poster out of the paper tube and fold it?


Q Can you take the poster out of the paper tube and fold it? A We make it a rule to ship the item as it is in the original form as much as possible. The poster will be sent in a paper tube, and we can't take it out and fold it. Q ์ง€๊ด€ํ†ต์—์„œ ํฌ์Šคํ„ฐ๋ฅผ ๊บผ๋‚ด ์ ‘์–ด์ค„ ์ˆ˜ ์žˆ๋‚˜์š”? A ์ €ํฌ๋Š” ์•„์ดํ…œ์„ ์ตœ๋Œ€ํ•œ ์›ํ˜• ๊ทธ๋Œ€๋กœ ๋ณด๋‚ด๋“œ๋ฆฌ๋Š” ๊ฒƒ์„ ์›์น™์œผ๋กœ ํ•ฉ๋‹ˆ๋‹ค. ํฌ์Šคํ„ฐ๋Š” ์ง€๊ด€ํ†ต์— ๋„ฃ์€ ์ฑ„๋กœ ๋ณด๋‚ด๋“œ๋ฆฌ๋ฉฐ, ๊บผ๋‚ด์„œ ์ ‘์–ด๋“œ๋ฆด ์ˆ˜ ์—†์Šต๋‹ˆ๋‹ค.




I'm running a physical store outside Korea, but selling Kpop albums. Can I promote my stuffs, too?


Sure, as long as your items are related with Korea/Korean language/Korean culture, you can promote your store to everyone :)




I have a store selling korean goods, but don't ship internationally. Can I promote my store?


Of course :) Just let us know where you can ship to when you leave a post! Let's say you are selling kpop albums but aceepting only EUR, and items ship to EU countries only, please mention about it so as not to make friends from non-EU countries get confused :)





Membership

My account is upgraded to the higher level while waiting for shipping


Q My account is upgraded to the higher level while waiting for payment of delivery fee after purchasing product with SSWB. A Congratulations! You will be charged a service charge for your new membership from the shipping cost payment stage! Work harder on your cafe activities and raise your membership to the highest level! Clap clap clap! Q ๋ฌผ๊ฑด์„ SSWB์™€ ํ•จ๊ป˜ ๊ตฌ๋งค ํ›„ ๋ฐฐ์†ก๋น„ ๊ฒฐ์ œ๋ฅผ ๊ธฐ๋‹ค๋ฆฌ๋˜ ์ค‘ ํšŒ์› ๋“ฑ๊ธ‰์ด ์˜ฌ๋ผ๊ฐ”์–ด์š”. A ์ถ•ํ•˜ํ•ฉ๋‹ˆ๋‹ค! ๋ฐฐ์†ก๋น„ ๊ฒฐ์ œ ๋‹จ๊ณ„๋ถ€ํ„ฐ ์ƒˆ๋กœ์šด ํšŒ์› ๋“ฑ๊ธ‰์— ๋งž๋Š” service charge๋ฅผ ์ฒญ๊ตฌ๋ฐ›๊ฒŒ ๋ฉ๋‹ˆ๋‹ค! ์นดํŽ˜ ํ™œ๋™์„ ๋” ์—ด์‹ฌํžˆ ํ•˜์…”์„œ ํšŒ์› ๋“ฑ๊ธ‰์„ ์ตœ๊ณ  ๋‹จ๊ณ„๊นŒ์ง€ ์˜ฌ๋ ค๋ณด์„ธ์š”! ์ง์ง์ง!




How do I delete my account?


Q How do I delete my www.sswbkorea.com account? A Oh, we are sorry to see you go... If you wish to terminate your account, please submit the form on here: https://www.sswbkorea.com/delete
We will process the withdrawal of your information from our service.





Storage&Inspection

Do you open my package?


Q Do you open my package? A Yes. JOAGG opens every package when it arrives at our warehouse. Our trained login agents carefully review your purchases to ensure they were not broken during shipping and are legal for export from Republic of Korea. If the merchant included an invoice, we will compare the contents of the package to the purchases shown on the invoice to ensure you received the correct items. If the invoice shows the price you paid, we will also enter these values for you. If you receive an item that is not in the manufacturer's original packaging, or is not from a trusted merchant, we will open the product packaging to inspect the item. This allows JOAGG to reduce fraud, and saves you shipping costs by verifying the correct product is in the package and is legal for export from Republic of Korea.




Do you charge for package storage?


Q Do you charge for package storage? A Every member from Lv.2 receives 30 days of free package storage. Packages stored past the free storage period will incur storage fees.




Can you help me open the album package to check out the photocard version inside?


Q Can you help me open the album package to check out the photocard version inside? A Sorry, we don't unseal any item to prevent it from being scrartched, damaged or lost.




Can you help me test if the fanlight (lightstick) works well before shipping?


Q Can you help me test if the fanlight (lightstick) works well before shipping? A Sorry, we don't unseal any item to prevent it from being scrartched, damaged or lost.





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