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FAQ

General

Do I need to pay customs tax or VAT?


Q Do I need to pay customs tax when I buy something from Korea? A Please note that you may be charged customs duties and taxes for something bought from overseas and each country determines the assessment of duties and taxes differently. So please refer to the bureau of customs website of your country to learn more about the specific requirements.




Do you sell Kpop albums?


Q Where can I buy your items? (Do you sell Kpop albums?) A Hi, since we are a community, not an online store, we are not selling kpop albums. If you need help with buying kpop albums, please join the community and write a post on the community center so we can help you find it with reasonable price! :)




How much is the service charge?


Q How much is the service charge? A First, please note that we don't use the term 'service charge' here, we give and get tip when we help each other. When you buy something from Korea, you need to give tip to JOAGG via Paypal. For Lv.2, it starts from 14.99% and when you get the highest level, it generally starts from 4.99%. (SSWB exchange rate US$1=KRW1,000)




How can I track my delivery?


Q How can I track my delivery? A Good question! You can track your dellivery via 17track.net easily! If you need more help, please feel free to contact us!




My package returns to origin country by my mistake.


Q My package returns to origin country by my mistake. (wrong address, absence, refusing customs duties, etc.) A When a package returns to Korea, it will be delivered to JOAGG's warehouse. *Other than ems or ems premium, JOAGG may need to drop by the post office to pick up the returned package, and it is subject to the additional tip. 1) If you'd ship it to your country again: You will need to pay for the shipping costs again for your package to have it sent again.
Please note that it must be charged for the returning fees and additional tip. 2) If you'd let JOAGG discard it and buy new items: To do that, you need to pay for the returning fees first. Otherwise, you are no longer able to ask JOAGG for any help from Korea.





Order

What if the order request 'partially' failed?


Q What if the order request 'partially' failed? A Even though we always do our best to get every single requested item, sometimes we can't avoid failures especially when it comes to a limited edition item (....) Let's say if you paid $10 for item price and $1 for service chage, you can get $10 back when we failed to get the item. If the reason for failure or fault was on our side, you can get $11 back. Q ์š”์ฒญํ•œ ์•„์ดํ…œ ์ค‘ ์ผ๋ถ€๋ฅผ ๊ตฌ๋งค์— ์‹คํŒจํ•˜๋ฉด ์–ด๋–ป๊ฒŒ ๋˜๋‚˜์š”? A ์ดˆ ๋‹จ์œ„๋กœ ๊ตฌ๋งค ์„ฑ๊ณต๊ณผ ์‹คํŒจ๊ฐ€ ๊ฐˆ๋ฆฌ๋Š” ์ธ๊ธฐ ํ•œ์ •ํŒ ์•„์ดํ…œ์˜ ๊ฒฝ์šฐ, ๊ตฌ๋งค์— ์‹คํŒจํ•˜๊ธฐ๋„ ํ•ฉ๋‹ˆ๋‹ค. ์ด๋Ÿด ๊ฒฝ์šฐ service charge๋ฅผ ์ „๋ถ€ ํ˜น์€ ์ผ๋ถ€ ์ œ์™ธํ•˜๊ณ  ์•„์ดํ…œ๋น„๋ฅผ ์ „์•ก ํ™˜๋ถˆ๋ฐ›๊ฒŒ ๋ฉ๋‹ˆ๋‹ค. ๊ฐ€๋ น, ๊ฐ€๊ฒฉ์ด 10,000์›์ธ ์•„์ดํ…œ 1๊ฐœ์— ๋Œ€ํ•œ ๊ตฌ๋งค ์š”์ฒญ์„ ์œ„ํ•ด SSWB๊ฐ€ service charge๋ฅผ ํฌํ•จํ•˜์—ฌ 11,000์› ์„ ๊ฒฐ์ œ ๋ฐ›์•˜์œผ๋‚˜, ๊ตฌ๋งค์— ์‹คํŒจํ•œ ๊ฒฝ์šฐ, 10,000์› ์ด์ƒ์„ ํ™˜๋ถˆ๋ฐ›๊ฒŒ ๋ฉ๋‹ˆ๋‹ค. ๊ตฌ๋งค์˜ ์‹คํŒจ๊ฐ€ ์ €ํฌ ์ธก์˜ ์‹ค์ˆ˜ ํ˜น์€ ๋ถ€์ฃผ์˜๋กœ ์ธํ•œ ๊ฒƒ์ผ ๊ฒฝ์šฐ 11,000์› ์ „์•ก์„ ๋Œ๋ ค๋ฐ›๊ฒŒ ๋ฉ๋‹ˆ๋‹ค..




What if the item is available only for membership holders? (e.g. fanclub)


Q The item I want to get is available only for membership holder. (e.g. some BTS items on Weverse shop) Can you help me get it, too? A If a membership is required on the site to purchase certain items, we will review and approve your purchase request. If there is nothing special about it, SSWB will create a new ID on the site to help you purchase it. (If the shopping mall or service provider requests membership/entrance fee, it will be fully burdened by the person who requests help.) However, we may not sign up for harmful sites or other sites where we believe that subscription is inappropriate, and it may be difficult to help you purchase them. Q ํšŒ์›๊ฐ€์™€ ๋น„ํšŒ์›๊ฐ€์— ์ฐจ์ด๊ฐ€ ์žˆ์„ ๊ฒฝ์šฐ ์–ด๋–ค ๊ฐ€๊ฒฉ์„ ์ ์šฉ๋ฐ›๋‚˜์š”? A ํšŒ์› ํŠน๊ฐ€๊ฐ€ ๋œฐ ๋•Œ๊ฐ€ ์žˆ์ฃ  :) ์ด๋Ÿด ๊ฒฝ์šฐ ํšŒ์›๊ฐ€ ์ ์šฉ์„ ๋ฐ›์œผ์‹ค ์ˆ˜ ์žˆ๊ฒŒ ์ตœ์„ ์„ ๋‹คํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค! (์•„์ด๋”” ๋‹น ๊ตฌ๋งค์ˆ˜๋Ÿ‰์ œํ•œ์ด ์žˆ๋Š” ๊ฒฝ์šฐ์—๋Š” ๋„์™€๋“œ๋ฆด ์ˆ˜ ์žˆ๋Š” ๋ฒ”์œ„์— ์ผ๋ถ€ ํ•œ๊ณ„๊ฐ€ ์žˆ์„ ์ˆ˜ ์žˆ์œผ๋‹ˆ ์ด ์ ์€ ๋ฏธ๋ฆฌ ์–‘ํ•ด ๋ถ€ํƒ๋“œ๋ฆฝ๋‹ˆ๋‹ค. (๋‹จ, ์ง€๋‚œ 3๋…„๊ฐ„, ์ด ์ด์œ ๋กœ ๋ชป ๋„์™€๋“œ๋ฆฐ ๊ตฌ๋งค๊ฑด์€ ํ•œ ๊ฑด๋„ ์—†์—ˆ์Šต๋‹ˆ๋‹ค! )




Can you line up in front of the store for me?


Q Even though you might line up in front of the store for a long time, can I ask you to buy something from there? A You can request to purchase not only online but also offline items. However, we do not accept requests for any visit where waiting time is expected to be more than 20 minutes. Nevertheless, if you want to let a shopping detective go there for you, you can proceed as long as we get cleared payment for the transportation fee and service charge and so on. In this case, if the waiting time to enter the store is deemed to be more than 20 minutes, the purchase request may not be carried out, and transportation fees, etc. will not be refunded. Q ๋งค์žฅ ์•ž์— ์ค„์„ ๊ธธ๊ฒŒ ์„ค ์ˆ˜๋„ ์žˆ๋‹ค๊ณ  ํ•˜๋Š”๋ฐ, ๊ตฌ๋งค๋ฅผ ๋ถ€ํƒํ•  ์ˆ˜ ์žˆ๋‚˜์š”?

A ์˜จ๋ผ์ธ๋ฟ๋งŒ ์•„๋‹ˆ๋ผ ์˜คํ”„๋ผ์ธ์—์„œ๋งŒ ๊ตฌํ•  ์ˆ˜ ์žˆ๋Š” ์•„์ดํ…œ๋„ ๊ตฌ๋งค๋ฅผ ์š”์ฒญํ•˜์‹ค ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋‹ค๋งŒ, ๋Œ€๊ธฐ ์‹œ๊ฐ„ 20๋ถ„ ์ด์ƒ์˜ ์ค„์ด ์˜ˆ์ƒ๋˜๋Š” ๊ณณ์˜ ๋ฐฉ๋ฌธ ์š”์ฒญ์€ ๋˜๋„๋ก ๋ฐ›์ง€ ์•Š์Šต๋‹ˆ๋‹ค. ๊ทธ๋Ÿผ์—๋„ ๋ถˆ๊ตฌํ•˜๊ณ  ์‡ผํ•‘ํƒ์ •์˜ ๋ฐฉ๋ฌธ์„ ์›ํ•˜์‹œ๋Š” ๊ฒฝ์šฐ, ์‹œ๊ฐ„๋‹น charge์™€ ๊ตํ†ต๋น„ ๋“ฑ์„ ์š”์ฒญ์ž ์„ ๋ถˆ ๋ถ€๋‹ด์˜ ์กฐ๊ฑด์œผ๋กœ ์ง„ํ–‰ํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด ๊ฒฝ์šฐ์—๋„ ๋งค์žฅ ์ž…์žฅ๊นŒ์ง€์˜ ๋Œ€๊ธฐ ์‹œ๊ฐ„์ด 20๋ถ„ ์ด์ƒ์ด๋ผ๊ณ  ํŒ๋‹จ๋  ๊ฒฝ์šฐ, ๊ตฌ๋งค ์š”์ฒญ์€ ์ˆ˜ํ–‰๋˜์ง€ ์•Š์„ ์ˆ˜ ์žˆ์œผ๋ฉฐ, ๊ตํ†ต๋น„ ๋“ฑ์€ ํ™˜๋ถˆ๋˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค.




Can I buy "pre-order" items, too?


Q Can I buy "pre-order" items, too? A Sure :) Q ์˜ˆ์•ฝ์ฃผ๋ฌธ ์ƒํ’ˆ ๊ตฌ๋งค ๋„์›€ ์‹ ์ฒญ๋„ ๊ฐ€๋Šฅํ•œ๊ฐ€์š”? A ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค :)




Can you help me get things from Aladin bookstore, Bunjang or Twitter?


Q Can I get help with buying things from like Bunjang, Twitter, Junggonara, Aladin Bookstore and other secondhand market? A Maybe yes, the thing is the safety of your transaction. Junggonara ์ค‘๊ณ ๋‚˜๋ผ : Available, only when the seller allows ์•ˆ์ „๊ฒฐ์ œ(secure payment) option. Bunjang(Bangae Jangteo) ๋ฒˆ๊ฐœ์žฅํ„ฐ : Available, only when the seller allows ๋ฒˆ๊ฐœํŽ˜์ด(Bungae Pay, the secure payment option of Bunjang). Social Media : Available, only when the Twitter/Youtube/Facebook/Instagram account owner has physical store with business license number. (e.g. kpop artist b-day cup holder event held at a cafe: available) + We generally do not have face-to-face transactions with anyone. Please note that we never help you communicate(e.g. having a chat + submitting a google form, etc.) with any individual who you met on social media such as Twitter. When our warehouse address is needed when you buy something from them, please use our mailbox service :) Aladin secondhand bookstore 1. offline 2. online 1. For offline goods Please use the proxy shopping service. 2. For online goods 2-1) goods sold by Aladin itself : available only when its condition is marked as '์ตœ์ƒ the best' 2-2) goods sold by Aladin user(individual) : not available Q ๋ฒˆ๊ฐœ์žฅํ„ฐ, ๋‹น๊ทผ๋งˆ์ผ“, ํŠธ์œ„ํ„ฐ, ์ค‘๊ณ ๋‚˜๋ผ ๋“ฑ์˜ ๋ฌผ๊ฑด๋„ ๊ตฌ๋งค ๊ฐ€๋Šฅํ•œ๊ฐ€์š”? A -๋„ค์ด๋ฒ„ ์ค‘๊ณ ๋‚˜๋ผ๋Š” ๋„ค์ด๋ฒ„ ์•ˆ์ „๊ฒฐ์ œ, ๋ฒˆ๊ฐœ์žฅํ„ฐ๋Š” ๋ฒˆ๊ฐœํŽ˜์ด ๋“ฑ์˜ ๊ฒฐ์ œ๋ฐฉ๋ฒ•์„ ํ—ˆ์šฉํ•˜๋Š” ํŒ๋งค์ž์˜ ๋ฌผํ’ˆ๋งŒ ๊ตฌ๋งค๋ฅผ ๋„์™€๋“œ๋ฆฌ๋Š” ๊ฒƒ์„ ์›์น™์œผ๋กœ ํ•ฉ๋‹ˆ๋‹ค. -๋‹น๊ทผ๋งˆ์ผ“ ๋“ฑ ์…€๋Ÿฌ์™€์˜ ๋งŒ๋‚จ์ด ํ•„์š”ํ•œ ์ง๊ฑฐ๋ž˜, ํŠธ์œ„ํ„ฐ ๋“ฑ SNS ์‚ฌ์—…์ž ๋“ฑ๋ก์ด ๋˜์–ด์žˆ์ง€ ์•Š์€ ๊ฐœ์ธ ์…€๋Ÿฌ์™€์˜ ์ปค๋ฎค๋‹ˆ์ผ€์ด์…˜ ๋“ฑ์€ ๋„์™€๋“œ๋ฆฌ์ง€ ์•Š์Šต๋‹ˆ๋‹ค. ๊ทธ๋Ÿผ์—๋„ ๋ถˆ๊ตฌํ•˜๊ณ  ๋ฐ˜๋“œ์‹œ ๊ตฌ๋งค ๋„์›€์ด ํ•„์š”ํ•˜๋‹ค๋ฉด, ๊ฒฐ์ œ ๋ฐ ๋ฐฐ์†ก์„ ๋„์™€๋“œ๋ฆด ์ˆ˜๋Š” ์žˆ์œผ๋‚˜ ์ค‘๊ณ ๊ฑฐ๋ž˜ ์•ฑ ๋ฐ SNS ์ƒ์˜ ๋ฏธ๋“ฑ๋ก์‚ฌ์—…์ž์™€์˜ ๊ฑฐ๋ž˜ ์ค‘ ๋ฐœ์ƒํ•˜๋Š” ์†์‹ค ๋ฐ ์‚ฌ๊ณ ์— ๋Œ€ํ•ด ์ €ํฌ๋Š” ์ผ์ฒด์˜ ์ฑ…์ž„์„ ์ง€์ง€ ์•Š์Šต๋‹ˆ๋‹ค. -์•Œ๋ผ๋”˜ ์ค‘๊ณ ์„œ์  ์ƒํ’ˆ ๊ตฌ๋งค์˜ ๊ฒฝ์šฐ, ์˜จ๋ผ์ธ ์œ ํ˜•๊ณผ ์˜คํ”„๋ผ์ธ ์œ ํ˜•์œผ๋กœ ๋‚˜๋‰ฉ๋‹ˆ๋‹ค. ์˜คํ”„๋ผ์ธ) ํ˜„ํ–‰ Proxy shopping ์„œ๋น„์Šค์™€ ์ด์šฉ ๋ฐฉ๋ฒ•์ด ๊ฐ™์Šต๋‹ˆ๋‹ค. ์‡ผํ•‘ํƒ์ •์ด ๋ฐฉ๋ฌธํ•ด์ฃผ๊ธธ ์›ํ•˜๋Š” ์•Œ๋ผ๋”˜ ์ค‘๊ณ ์„œ์  ์ง€์ ์„ ์„ ํƒํ•ด ์ผ์ •์„ ์ƒ์˜ํ•˜์‹œ๋ฉด ๋ฉ๋‹ˆ๋‹ค. ์˜จ๋ผ์ธ) ์•Œ๋ผ๋”˜ ์ค‘๊ณ ์„œ์  ์ƒํ’ˆ์€ ์•Œ๋ผ๋”˜ ์„œ์ ์—์„œ ๋ฐฐ์†กํ•˜๋Š” ์ƒํ’ˆ/์•Œ๋ผ๋”˜ ์‚ฌ์ดํŠธ ๊ฐœ์ธํšŒ์›์ด ๋ฐฐ์†กํ•˜๋Š” ์ƒํ’ˆ์œผ๋กœ ๋‚˜๋‰ฉ๋‹ˆ๋‹ค. ์ €ํฌ๊ฐ€ ๊ตฌ๋งค ๋„์›€์„ ๋“œ๋ฆด ์ˆ˜ ์žˆ๋Š” ์ƒํ’ˆ์€ ์•Œ๋ผ๋”˜ ์„œ์ ์—์„œ ๋ฐฐ์†กํ•˜๋Š” ์ƒํ’ˆ, ๊ทธ์ค‘์—์„œ๋„ ์ƒํ’ˆ์˜ ์ปจ๋””์…˜์ด '์ตœ์ƒ'์œผ๋กœ ํ‘œ์‹œ๋œ ์ƒํ’ˆ์ž…๋‹ˆ๋‹ค. ์•Œ๋ผ๋”˜ ์„œ์ ์—์„œ ๋ฐฐ์†กํ•˜๋Š” ์ƒํ’ˆ ์ค‘ ์ปจ๋””์…˜์ด '์ƒ' ์ดํ•˜์ธ ๊ฒฝ์šฐ ๊ตฌ๋งค๋ฅผ ๋„์™€๋“œ๋ฆด ์ˆ˜ ์—†์Šต๋‹ˆ๋‹ค. ๋˜ํ•œ ์•Œ๋ผ๋”˜ ์‚ฌ์ดํŠธ ๊ฐœ์ธํšŒ์›์ด ํŒ๋งคํ•˜๋Š” ์ƒํ’ˆ๋„ ๊ตฌ๋งค๋ฅผ ๋„์™€๋“œ๋ฆฌ๊ธฐ ์–ด๋ ต์Šต๋‹ˆ๋‹ค.




How much would be the tip for in-store proxy shopping service?


Q How much would be the tip for in-store shopping help? A 1) JOAGG [Seoul] 1. within a radius of 1km of Gangnam subway stn. : starts from $7.99 ($7.99: weight: 0~2kg, the longest side: under 90cm, quantity: up to 50 pcs) 2. 1~5km of Gangnam subway stn.: ($12.99: weight: 0~2kg, the longest side: under 90cm, quantity: up to 50 pcs) 3. 5~km of Gangnam subway stn.: starts from $17.99 ($17.99: weight: 0~2kg, the longest side: under 90cm, quantity: up to 50 pcs) [Bucheon, Gyeonggi] 1. within a radius of 2km of Bucheon City Hall: starts from $3.99 ($3.99: weight: 0~2kg, the longest side: under 90cm, quantity: up to 50 pcs) *This will be applied to any local pickup service, too. *No local meet-up is allowed 2) Eodurida and other members needs to be negotiated Thanks!





Payment

I want to know all the costs including shipping fee in advance.


Q I want to know all the costs including shipping fee in advance. A First, int'l shipping fee is determined by not only package's weight, but also its dimension and some other features. This is the main reason why you are asked to make payment for two times respectively: 1) purchase 2) int'l shipment. To estimate weight and dimension of your package, please refer to posts here https://www.sswbkorea.com/blog/categories/weight-and-size Thanks!




Until when am I supposed to tell you I want the invoice(or Paypal link)?


Q I received an estimate for the requested item. I would like to receive an invoice for agreeing to the terms of the price. By what time do I have to contact SSWB again after receiving the invoice so that I make payment? A Generally within 48 hours. You can be informed about the guidelines in detail when you send us request, so you don't have to worry :) Q ๊ตฌ๋งค ์š”์ฒญ ๋ฌผํ’ˆ์— ๋Œ€ํ•œ ๊ฒฌ์ ์„œ๋ฅผ ๋ฐ›์•˜์Šต๋‹ˆ๋‹ค. ๊ฐ€๊ฒฉ ์กฐ๊ฑด์— ๋™์˜ํ•˜์—ฌ ์ธ๋ณด์ด์Šค๋ฅผ ๋ฐ›์•„๋ณด๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค. ๊ฒฌ์ ์„œ๋ฅผ ๋ฐ›์€ ํ›„ ๋ช‡ ์‹œ๊ฐ„ ์•ˆ์— ๋‹ค์‹œ SSWB์— ์—ฐ๋ฝํ•ด์•ผ ํ•˜์ฃ ? A ์ผ๋ฐ˜์ ์œผ๋กœ 48์‹œ๊ฐ„ ์ด๋‚ด์ž…๋‹ˆ๋‹ค. ๊ฒฌ์ ์„œ๋ฅผ ๋“œ๋ฆฌ๋ฉด์„œ ๊ธฐํ•œ์„ ์•ˆ๋‚ดํ•ด๋“œ๋ฆฌ๋‹ˆ ๊ฑฑ์ •ํ•˜์ง€ ์•Š์œผ์…”๋„ ๋ฉ๋‹ˆ๋‹ค :)





Shipping

What is Kpacket?


Q What is Kpacket? A Kpacket service is operated almost the same way as EMS, also has a tracking number, but allows the package only up to 2kg. We can help you get a better price using K-packet than EMS! Please note that it's a bit slower than EMS, so it can be recommended for NOT time-sensitive packages :)
For more details, please contact us anytime :) Q Kpacket์€ ๋ฌด์—‡์ธ๊ฐ€์š”?
A "K-Packet์€ ์˜จ๋ผ์ธ ์ „์šฉ์ƒํ’ˆ์œผ๋กœ ์˜จ๋ผ์ธ์œผ๋กœ ํŒ๋งค๋˜๋Š” ์†Œํ˜•๋ฌผํ’ˆ(2Kg๊นŒ์ง€)์˜ ํ•ด์™ธ๋ฐฐ์†ก์— ์ ํ•ฉํ•œ ๊ตญ์ œ์šฐํŽธ์„œ๋น„์Šค์ž…๋‹ˆ๋‹ค. ์šฐ์ฒด๊ตญ๊ณผ์˜ ๊ณ„์•ฝ์„ ํ†ตํ•ด ์ด์šฉ ๊ฐ€๋Šฅํ•ฉ๋‹ˆ๋‹ค."
(์ถœ์ฒ˜: ์šฐ์ฒด๊ตญ ํ™ˆํŽ˜์ด์ง€)
SSWB ํ•œ๊ตญ์ง€๋ถ€๋Š” ์šฐ์ •์‚ฌ์—…๋ณธ๋ถ€ ์šฐ์ฒด๊ตญ๊ณผ ์ •์‹ ๊ณ„์•ฝ์„ ๋งบ๊ณ  K-packet์„ ํ†ตํ•œ ํ•ด์™ธ ๋ฐฐ์†ก์„ ์ง„ํ–‰ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. EMS๋ณด๋‹ค ์‚ด-์ง ๋Š๋ฆฌ์ง€๋งŒ, ๊ฐ€๊ฒฉ์€ ์ข€ ๋” ์ €๋ ดํ•˜๋‹ค๋Š” ์žฅ์ ์ด ์žˆ์–ด์š” :) ์ž‘๊ณ  ๊ฐ€๋ฒผ์šฐ๋ฉด์„œ, ๊ธ‰ํ•˜์ง€ ์•Š์€ ํƒ๋ฐฐ๋Š” EMS๋ณด๋‹จ K-packet์„ ์ด์šฉํ•ด ์ข€ ๋” ํ•ฉ๋ฆฌ์ ์ธ ๊ฐ€๊ฒฉ์œผ๋กœ ๋ฐ›์•„๋ณด์‹ค ์ˆ˜ ์žˆ๋„๋ก ๋„์™€๋“œ๋ ค์š”! (๋ฌผ๋ก  tracking number ์ œ๊ณต๋ฉ๋‹ˆ๋‹ค!)




How much is Korea domestic shipping fee?


Q How much is domstic delivery fee on average in Korea? A Generally it costs about KRW2,500~4,500. Some regions like Jeju Island may be subject to additional charges.




Can we ship frozen food internationally?


Q Can you ship frozen food internationally? A Well, your purchased item will be stored at room temperature, so frozen food is not recommended.




Can batteries be shipped internationally?


Q Can batteries be shipped internationally? A Korea Post EMS / Kpacket allows AA/AAA batteries to ship internationally. For other battery types, you might need use other shipping services like EMS PREMIUM(UPS), DHL or Fedex.




I'm living in country A. Why is my parcel currently in country B?


Q I'm living in country A. Why is my parcel currently in country B? A In most cases, it happens when there is no direct flight from the departure country to A. Don't worry, the package must be on the way to A now :)




Am I only able to send packages to the address I submitted when I made payment via Paypal?


Q Am I only able to send packages to the address I submitted when I made payment via Paypal? A Yes, exactly! To make safe international transaction, namd and address must be identical both on Paypal invoice and shipping label.









Others

Shopping mall sent me a freebie. Please make sure I can get it too!


Q Can I also get the free gift from the shopping mall? (Shopping mall sent me a freebie. Please make sure I can get it too!)

A Of course. Our members don't change the contents of the package carelessly. You can receive not only the gifts that were announced at the time of purchase, but also the ones that were delivered together without notice.
However, the following exceptions may occur, so please note:)

-If the gift contains items that cannot be shipped overseas (e.g. hand sanitizer, etc.): We may need to remove them for overseas shipping. (We need your approval.)

-A gift that was delivered without notice a few months after purchase: The shopping mall itself sends free gifts or samples to people with a purchase history. In this case, we try our best to find the owner of the gift, but sometimes we can't find the owner. If you want to receive it, we can send it to you as long as you burden shipping fee!




When do you usually upload the images of the requested products?


Q If you post images of the product which I'm interested in, won't my purchase success rate decrease? A Good question! To share shopping information with Kpop/Kbeauty fans around the world, the image of the product you requested can be also uploaded on our Instagram or YouTube! But don't worry! We post photos and link for purchase on our social media once we complete your purchase successfully!




Can you make payment logging in with my ID?


Q: I will let you know my ID and password. Can you make payment logging in with my account? A: We regret that it is not available for security reasons. Q: ์ œ ์•„์ด๋””๋กœ ๋Œ€์‹  ๋กœ๊ทธ์ธํ•ด์„œ ๋Œ€์‹  ๊ฒฐ์ œํ•ด์ฃผ์‹ค ์ˆ˜ ์žˆ๋‚˜์š”? A: ๊ฐœ์ธ์ •๋ณด ๋ณดํ˜ธ๋ฅผ ์œ„ํ•ด ํ—ˆ์šฉํ•˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค




Can I get a receipt?


Q Can I get a receipt? A Sure. Generally, you can use Paypal transaction record as a proof of purchase. For more details, please feel free to contact JOAGG so they can help you get a receipt!




What if there is a difference between member and non-member price?


Q Which one will be applied, if there is a difference between member and non-member price? A Yes, we can find some hot deals only available for membership holders! :) In this case, we will do our best to make sure that you can get the item at a discount! (Please note that if there is a purchase quantity limit per ID, there may be some limits to the extent we can help you, so please kindly understand this in advance. (However, in the last three years, there hasn't been a single purchase that we couldn't help you with! :D) Q ํšŒ์›๊ฐ€์™€ ๋น„ํšŒ์›๊ฐ€์— ์ฐจ์ด๊ฐ€ ์žˆ์„ ๊ฒฝ์šฐ ์–ด๋–ค ๊ฐ€๊ฒฉ์„ ์ ์šฉ๋ฐ›๋‚˜์š”? A ํšŒ์› ํŠน๊ฐ€๊ฐ€ ๋œฐ ๋•Œ๊ฐ€ ์žˆ์ฃ  :) ์ด๋Ÿด ๊ฒฝ์šฐ ํšŒ์›๊ฐ€ ์ ์šฉ์„ ๋ฐ›์œผ์‹ค ์ˆ˜ ์žˆ๊ฒŒ ์ตœ์„ ์„ ๋‹คํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค! (์•„์ด๋”” ๋‹น ๊ตฌ๋งค์ˆ˜๋Ÿ‰์ œํ•œ์ด ์žˆ๋Š” ๊ฒฝ์šฐ์—๋Š” ๋„์™€๋“œ๋ฆด ์ˆ˜ ์žˆ๋Š” ๋ฒ”์œ„์— ์ผ๋ถ€ ํ•œ๊ณ„๊ฐ€ ์žˆ์„ ์ˆ˜ ์žˆ์œผ๋‹ˆ ์ด ์ ์€ ๋ฏธ๋ฆฌ ์–‘ํ•ด ๋ถ€ํƒ๋“œ๋ฆฝ๋‹ˆ๋‹ค. (๋‹จ, ์ง€๋‚œ 3๋…„๊ฐ„, ์ด ์ด์œ ๋กœ ๋ชป ๋„์™€๋“œ๋ฆฐ ๊ตฌ๋งค๊ฑด์€ ํ•œ ๊ฑด๋„ ์—†์—ˆ์Šต๋‹ˆ๋‹ค! )




Can you take the poster out of the paper tube and fold it?


Q Can you take the poster out of the paper tube and fold it? A We make it a rule to ship the item as it is in the original form as much as possible. The poster will be sent in a paper tube, and we can't take it out and fold it.




I'm running a physical store outside Korea, but selling Kpop albums. Can I promote my stuffs, too?


Sure, as long as your items are related with Korea/Korean language/Korean culture, you can promote your store to everyone :)




I have a store selling korean goods, but don't ship internationally. Can I promote my store?


Of course :) Just let us know where you can ship to when you leave a post! Let's say you are selling kpop albums but aceepting only EUR, and items ship to EU countries only, please mention about it so as not to make friends from non-EU countries get confused :)





Membership

My account is upgraded to the higher level while waiting for shipping


Q My account is upgraded to the higher level while waiting for payment of delivery fee after purchasing product with JOAGG. A Congratulations! You will be asked tip based on your new membership level from the shipping cost payment stage! Work harder on your forum activities and raise your membership to the highest level! Clap clap clap!




How do I delete my account?


Q How do I delete my www.sswbkorea.com account? A Oh, we are sorry to see you go... If you wish to terminate your account, please submit the form on here: https://www.sswbkorea.com/delete
We will process the withdrawal of your information from our service, thanks.





Storage&Inspection

Do you open my package?


Q Do you open my package? A Yes. JOAGG opens every package when it arrives at our warehouse. Our trained login agents carefully review your purchases to ensure they were not broken during shipping and are legal for export from Republic of Korea. If the merchant included an invoice, we will compare the contents of the package to the purchases shown on the invoice to ensure you received the correct items. If the invoice shows the price you paid, we will also enter these values for you. If you receive an item that is not in the manufacturer's original packaging, or is not from a trusted merchant, we will open the product packaging to inspect the item. This allows JOAGG to reduce fraud, and saves you shipping costs by verifying the correct product is in the package and is legal for export from Republic of Korea.




Do you charge for package storage?


Q Do you charge for package storage? A Every member from Lv.2 receives 30 days of free package storage. Packages stored past the free storage period will incur storage fees.




Can you help me open the album package to check out the photocard version inside?


Q Can you help me open the album package to check out the photocard version inside? A Sorry, we don't unseal any item to prevent it from being scrartched, damaged or lost.




Can you help me test if the fanlight (lightstick) works well before shipping?


Q Can you help me test if the fanlight (lightstick) works well before shipping? A Sorry, we don't unseal any item to prevent it from being scrartched, damaged or lost.





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